How To Fix IM069 - Maintenance contract was redetermined

SAP Error Message - Details

• Message type: E = Error

• Message class: IM - Maintenance notifications

• Message number: 069

• Message text: Maintenance contract was redetermined

What causes this issue?

You have entered a new reference object. In Customzing for the
notification type, it was defined that the maintenance contract should
be determined automatically. A sales document was already entered as a
reference.

System Response

The system attempts to determine a contract for the new reference
object. If it finds a contract, it enters the contract as a sales
document. If it cannot determine a contract, it deletes the previously
entered sales document.

How to fix this error?

Check the new determined contract, and any tasks already determined.
Other tasks could arise as a result of the changed contract.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IM069 - Maintenance contract was redetermined ?

  The SAP error message IM069, which states "Maintenance contract was redetermined," typically occurs in the context of maintenance management and contract processing within the SAP system. This message indicates that the system has recalculated or redetermined the values associated with a maintenance contract, which can happen for various reasons.
  Causes:
  
  Changes in Contract Data: If there are changes made to the maintenance contract, such as updates to the contract terms, pricing, or conditions, the system may trigger a redetermination.
  Changes in Related Master Data: Modifications in related master data, such as equipment or service master records, can also lead to a redetermination of the maintenance contract.
  Pricing Conditions: If there are changes in pricing conditions or if new pricing conditions are applied, the system may need to redetermine the contract values.
  System Configuration: Incorrect configuration in the maintenance management module or pricing procedures can lead to unexpected redetermination messages.
  
  Solutions:
  
  Review Contract Changes: Check if any recent changes were made to the maintenance contract or related master data. If so, verify that these changes are correct and necessary.
  Check Pricing Conditions: Review the pricing conditions associated with the maintenance contract. Ensure that they are set up correctly and that there are no discrepancies.
  Analyze Related Master Data: Investigate any changes in the equipment or service master data that might have triggered the redetermination. Ensure that all related data is consistent and accurate.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error message. SAP frequently releases updates and patches that can resolve known issues.
  System Configuration Review: If the issue persists, consider reviewing the configuration settings in the SAP system related to maintenance contracts and pricing procedures. Ensure that they align with best practices and business requirements.
  Testing in a Sandbox Environment: If possible, replicate the issue in a test or sandbox environment to better understand the cause and test potential solutions without affecting production data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Maintenance Order), IW32 (Change Maintenance Order), and IW33 (Display Maintenance Order) to manage maintenance contracts effectively.
  Documentation: Refer to SAP documentation and user guides for maintenance management to understand the processes and configurations involved.
  User Forums and Communities: Engage with SAP user communities and forums where similar issues may have been discussed. This can provide insights and solutions from other users who have faced the same error.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the issue.