How To Fix ILM_STOR_WD009 - Communication error occurred during receive

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR_WD - ILM Storage: WebDAV Message Class

• Message number: 009

• Message text: Communication error occurred during receive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR_WD009 - Communication error occurred during receive ?

  The SAP error message ILM_STOR_WD009 indicates that a communication error occurred during a data receive operation in the context of Information Lifecycle Management (ILM). This error typically arises when there is a problem with the connection between the SAP system and the storage system or service that is being used for archiving or data management.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the storage system.
  Configuration Errors: Incorrect configuration settings in the ILM or storage system can lead to communication failures.
  Service Availability: The storage service may be down or not reachable due to maintenance or other issues.
  Timeouts: The operation may be timing out due to long processing times or heavy load on the system.
  Firewall or Security Settings: Firewalls or security settings may be blocking the communication between the systems.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and the storage system is stable and functioning properly. You can use tools like ping or traceroute to diagnose connectivity issues.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the storage system. Ensure that all parameters are correctly set according to the documentation.
  Check Service Status: Confirm that the storage service is up and running. If it is down, you may need to contact the service provider or your IT department to resolve the issue.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings in the SAP system or the storage system to allow for longer processing times.
  Firewall and Security Rules: Review firewall and security settings to ensure that they are not blocking the necessary ports or protocols for communication between the systems.
  Check Logs: Review the application logs in both the SAP system and the storage system for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for ILM and the specific storage solution you are using for best practices and configuration guidelines.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the communication error associated with the ILM_STOR_WD009 message.