How To Fix ILM_STOR_WD007 - Session timeout occured

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR_WD - ILM Storage: WebDAV Message Class

• Message number: 007

• Message text: Session timeout occured

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR_WD007 - Session timeout occured ?

  The SAP error message ILM_STOR_WD007, which indicates that a session timeout has occurred, typically arises in the context of Information Lifecycle Management (ILM) when a user session exceeds the allowed time limit for inactivity. This can happen during operations that involve data archiving, data retrieval, or other ILM-related tasks.
  Causes:
  
  Inactivity: The most common cause is user inactivity during a session. If a user does not interact with the system for a specified period, the session may time out.
  System Configuration: The session timeout settings in the SAP system may be configured to a low value, leading to frequent timeouts.
  Network Issues: Intermittent network connectivity problems can also lead to session timeouts.
  Long-Running Processes: If a process takes too long to complete, it may exceed the session timeout limit.
  
  Solutions:
  
  
  Increase Session Timeout Settings:
  
  You can adjust the session timeout settings in the SAP system. This can typically be done by an administrator through transaction code RZ10 or RZ11, depending on the specific parameter that needs to be changed (e.g., rdisp/gui_auto_logout).
  For example, you can set rdisp/gui_auto_logout to a higher value (in seconds) to allow longer sessions.
  
  
  
  Regular Interaction:
  
  Encourage users to interact with the system periodically to prevent session timeouts. This can be as simple as refreshing the screen or performing minor actions.
  
  
  
  Optimize Long-Running Processes:
  
  Review and optimize any long-running processes that may be causing the session to exceed the timeout limit. This may involve breaking down large tasks into smaller ones or improving performance.
  
  
  
  Network Stability:
  
  Ensure that the network connection is stable and reliable to minimize the risk of disconnections that could lead to session timeouts.
  
  
  
  User Training:
  
  Provide training to users on how to manage their sessions effectively, including how to save work frequently and avoid long periods of inactivity.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or fixes related to session timeouts in ILM.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the timeout.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to perform the tasks they are attempting, as insufficient permissions can sometimes lead to unexpected behavior.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with SAP support or your internal IT team for further investigation.