How To Fix ILM_STOR_WD005 - Unsupported user agent: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR_WD - ILM Storage: WebDAV Message Class

• Message number: 005

• Message text: Unsupported user agent: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR_WD005 - Unsupported user agent: &1 ?

  The SAP error message ILM_STOR_WD005 Unsupported user agent: &1 typically occurs in the context of the Information Lifecycle Management (ILM) component when there is an issue with the user agent string being sent by the client application to the SAP system. This error indicates that the user agent is not recognized or supported by the ILM storage system.
  Cause:
  
  Unsupported User Agent: The user agent string sent by the client (e.g., a web browser or an application) is not recognized by the SAP ILM system. This can happen if the client is using a non-standard or outdated user agent.
  Configuration Issues: There may be configuration settings in the ILM system that restrict certain user agents or require specific settings to be met.
  Version Compatibility: The version of the client application may not be compatible with the version of the SAP ILM system being used.
  
  Solution:
  
  Check User Agent: Verify the user agent string being sent by the client. You can do this by checking the HTTP headers in the request. Ensure that it is a standard and supported user agent.
  Update Client Application: If the client application is outdated or using a non-standard user agent, consider updating it to a more recent version that uses a supported user agent string.
  Configuration Review: Review the configuration settings in the ILM system to ensure that there are no restrictions on the user agents that can connect. This may involve checking the ILM settings in the SAP system.
  Consult Documentation: Refer to the SAP documentation for ILM to see if there are any specific requirements or known issues related to user agents.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  ILM Documentation: Review the official SAP ILM documentation for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.