How To Fix ILM_STOR_CS321 - Legal hold cases of URI '&1' could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR_CS - ILM DB Store: Certification Suite Messages

• Message number: 321

• Message text: Legal hold cases of URI '&1' could not be read

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR_CS321 - Legal hold cases of URI '&1' could not be read ?

  The SAP error message "ILM_STOR_CS321 Legal hold cases of URI '&1' could not be read" typically relates to issues with the Information Lifecycle Management (ILM) component in SAP, particularly concerning legal holds on data.
  Cause:
  
  Missing or Inaccessible Data: The URI specified in the error message may point to a legal hold case that does not exist or is not accessible due to permissions or data corruption.
  Configuration Issues: There may be misconfigurations in the ILM settings or the storage system that prevent the system from retrieving the legal hold cases.
  Database Issues: Problems with the underlying database, such as connectivity issues or data integrity problems, can also lead to this error.
  Authorization Issues: The user or process attempting to access the legal hold case may not have the necessary authorizations.
  
  Solution:
  
  Check URI Validity: Verify that the URI specified in the error message is correct and points to an existing legal hold case.
  Review Permissions: Ensure that the user or process has the necessary permissions to access the legal hold cases. This may involve checking user roles and authorizations in the SAP system.
  Check Configuration: Review the ILM configuration settings to ensure that they are correctly set up. This includes checking the storage settings and ensuring that the ILM objects are properly configured.
  Database Health Check: Perform a health check on the database to ensure that it is functioning correctly. Look for any connectivity issues or data integrity problems.
  Consult Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that may provide additional context for the issue.
  SAP Notes and Support: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. If necessary, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  ILM Documentation: Review the official SAP documentation on Information Lifecycle Management for best practices and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  
  By following these steps, you should be able to diagnose and resolve the error related to legal hold cases in SAP ILM.