How To Fix ILM_STOR_CS323 - Legal hold case '&1' could not be removed from '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR_CS - ILM DB Store: Certification Suite Messages

• Message number: 323

• Message text: Legal hold case '&1' could not be removed from '&2'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR_CS323 - Legal hold case '&1' could not be removed from '&2' ?

  The SAP error message ILM_STOR_CS323 indicates that a legal hold case could not be removed from a specific object or entity. This error typically arises in the context of Information Lifecycle Management (ILM) when there are restrictions on the deletion or modification of data due to legal holds.
  Cause:
  
  Active Legal Hold: The legal hold case is still active, meaning that the data associated with it cannot be modified or deleted until the hold is lifted.
  Authorization Issues: The user attempting to remove the legal hold may not have the necessary permissions to perform this action.
  System Configuration: There may be configuration settings in the ILM that prevent the removal of legal holds under certain conditions.
  Data Integrity Constraints: There may be dependencies or constraints in the system that prevent the removal of the legal hold.
  
  Solution:
  
  Check Legal Hold Status: Verify if the legal hold case is still active. If it is, you will need to follow the appropriate process to lift the hold before attempting to remove it.
  Review User Permissions: Ensure that the user has the necessary authorizations to remove the legal hold. This may involve checking roles and permissions in the SAP system.
  Consult Documentation: Review the SAP documentation related to ILM and legal holds to understand the specific requirements and processes for managing legal holds.
  System Configuration Review: If the issue persists, consult with your SAP Basis or ILM administrator to review the system configuration and ensure that it is set up correctly to allow for the removal of legal holds.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant context.
  
  Related Information:
  
  Legal Hold Management: Understand the processes and policies related to legal holds within your organization, as these can vary based on legal requirements and internal policies.
  ILM Configuration: Familiarize yourself with the ILM configuration settings in your SAP system, as these can impact how legal holds are managed.
  Audit Trails: Keep track of any changes made to legal holds and the reasons for those changes, as this can be important for compliance and auditing purposes.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.