How To Fix ILM_STOR_CS320 - Legal hold case '&1' could not be added to specified URIs

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR_CS - ILM DB Store: Certification Suite Messages

• Message number: 320

• Message text: Legal hold case '&1' could not be added to specified URIs

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR_CS320 - Legal hold case '&1' could not be added to specified URIs ?

  The SAP error message ILM_STOR_CS320 indicates that there was an issue when trying to add a legal hold case to specified URIs (Uniform Resource Identifiers) in the context of Information Lifecycle Management (ILM). This error typically arises in scenarios involving data retention and legal holds, which are critical for compliance and regulatory requirements.
  Cause:
  The error can be caused by several factors, including:
  
  Invalid URIs: The specified URIs may not be valid or may not exist in the system.
  Permissions Issues: The user may not have the necessary permissions to add a legal hold case to the specified URIs.
  System Configuration: There may be configuration issues in the ILM settings or the storage system.
  Existing Legal Holds: There may already be an existing legal hold on the specified URIs that prevents adding another one.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system errors.
  
  Solution:
  To resolve the ILM_STOR_CS320 error, you can take the following steps:
  
  Verify URIs: Check the URIs you are trying to add the legal hold case to. Ensure they are correct and exist in the system.
  Check Permissions: Ensure that the user attempting to add the legal hold has the necessary permissions to perform this action.
  Review Existing Legal Holds: Check if there are any existing legal holds on the specified URIs that might conflict with the new hold.
  Consult Logs: Look at the system logs for more detailed error messages that could provide additional context about the failure.
  Configuration Review: Review the ILM configuration settings to ensure everything is set up correctly.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message and any relevant logs.
  
  Related Information:
  
  ILM Documentation: Refer to the official SAP documentation on Information Lifecycle Management for detailed guidance on legal holds and URI management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.