How To Fix IL402 - Check user status

SAP Error Message - Details

• Message type: E = Error

• Message class: IL - PM: ILOM - Functional Locations

• Message number: 402

• Message text: Check user status

What causes this issue?

You want to perform a business operation (for example, deactivate
object) via a menu function.

System Response

For the currently active status, or statuses, it was specified that a
warning would be output when the above operation was carried out.

How to fix this error?

To check the user status, you can branch to the status screen by means
of the function key 'Status'.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IL402 - Check user status ?

  The SAP error message IL402, which states "Check user status," typically occurs in the context of the SAP Plant Maintenance (PM) or SAP Logistics Execution (LE) modules. This error indicates that there is an issue with the user status of a particular object, such as a maintenance order, equipment, or a notification.
  Cause:
  The error can arise due to several reasons, including:
  
  
  User Status Configuration: The user status of the object may not allow the action you are trying to perform. For example, if the object is set to a status that prohibits changes or processing, you will encounter this error.
  
  
  Status Profile: The status profile assigned to the object may have restrictions that prevent certain operations based on the current status.
  
  
  Incomplete Data: The object may not be in a valid state for the operation you are attempting, possibly due to missing or incomplete data.
  
  
  Authorization Issues: The user may not have the necessary authorizations to change the status of the object.
  
  
  Solution:
  To resolve the IL402 error, you can take the following steps:
  
  
  Check User Status: Review the current user status of the object in question. You can do this by navigating to the relevant transaction (e.g., IW32 for maintenance orders) and checking the status overview.
  
  
  Review Status Profile: Ensure that the status profile assigned to the object allows the action you are trying to perform. You may need to consult with your SAP administrator or configuration team to adjust the status profile if necessary.
  
  
  Change User Status: If the current status is preventing the action, you may need to change the user status to one that allows the operation. This can typically be done through the "User Status" button in the transaction.
  
  
  Check Authorizations: Ensure that your user account has the necessary authorizations to perform the action. If not, contact your SAP security team to request the required permissions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details about the user status and its implications for the object you are working with.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Common transaction codes related to this error include IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order).
  User Status Management: Understanding how user statuses are managed in SAP can help prevent similar issues in the future. Familiarize yourself with the configuration of user status profiles in SPRO (SAP Customizing Implementation Guide).
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to user statuses and the IL402 error.
  
  By following these steps, you should be able to identify the cause of the IL402 error and implement a solution to resolve it.