How To Fix ICLCUST312 - Generation &2, version &3 of internal claim type &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 312

• Message text: Generation &2, version &3 of internal claim type &1 does not exist

What causes this issue?

Generation &v2&, version &v3& of internal claim type &v1& does not exist
in IMG activity <ZK>Configure Internal Claim Types</> at the level of
<ZK>Subclaim </>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check the Customizing settings.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST312 - Generation &2, version &3 of internal claim type &1 does not exist ?

  The SAP error message ICLCUST312 indicates that there is an issue with the internal claim type configuration in the SAP system. Specifically, it suggests that the system is trying to access a version of an internal claim type that does not exist. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Configuration: The internal claim type specified in the error message may not have been created or activated in the system.
  Incorrect Version: The version of the internal claim type being referenced may not exist or may have been deleted.
  Data Inconsistency: There may be inconsistencies in the data, such as references to claim types that have been modified or removed.
  Authorization Issues: The user may not have the necessary authorizations to access the specified claim type or version.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for internal claim types in the SAP system (usually found in the Claims Management module).
  Verify that the internal claim type (&1) exists and is correctly configured.
  Ensure that the version (&3) of the claim type is also available and active.
  
  
  
  Create or Activate Claim Type:
  
  If the internal claim type does not exist, you may need to create it.
  If it exists but is inactive, activate the claim type.
  
  
  
  Review Versioning:
  
  Check the version history of the internal claim type to ensure that the version being referenced is valid.
  If necessary, create a new version of the claim type.
  
  
  
  Data Consistency Check:
  
  Run consistency checks in the system to identify any discrepancies in the claim type data.
  Correct any inconsistencies found.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary permissions to access the internal claim type.
  Review and adjust user roles and authorizations as needed.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, ICL for claims management, and others that may be specific to your SAP version.
  Documentation: Refer to SAP Help documentation for Claims Management to understand the configuration and management of internal claim types.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  By following these steps, you should be able to identify and resolve the issue related to the ICLCUST312 error message in your SAP system.