How To Fix ICLCUST311 - Generation &2 of internal claim type &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 311

• Message text: Generation &2 of internal claim type &1 does not exist

What causes this issue?

Generation &v2& of internal claim type &v1& does not exist in IMG
activity <ZK>Configure Internal Claim Types</> at the level of <ZK>
Subclaim</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check the Customizing settings.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST311 - Generation &2 of internal claim type &1 does not exist ?

  The SAP error message ICLCUST311 indicates that there is an issue related to the internal claim type in the SAP system. Specifically, the message states that the generation of a particular internal claim type does not exist. This can occur in the context of insurance claims processing or similar functionalities within SAP.
  Cause:
  
  Missing Configuration: The internal claim type specified in the error message may not be properly configured in the system. This could mean that the necessary settings for the claim type have not been created or activated.
  Incorrect Claim Type: The claim type being referenced may not exist in the system, or there may be a typo in the claim type identifier.
  Data Inconsistency: There may be inconsistencies in the data related to the claim type, such as missing entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access or generate the specified claim type.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for internal claim types in the SAP system (usually found in the customizing settings under the relevant module).
  Ensure that the internal claim type &1 is correctly defined and that the generation &2 is set up properly.
  
  
  
  Verify Claim Type:
  
  Double-check the claim type identifier used in the transaction or process that triggered the error. Ensure that it matches the defined claim types in the system.
  
  
  
  Data Consistency Check:
  
  Run consistency checks or reports to identify any missing or inconsistent data related to the claim types.
  If necessary, correct any inconsistencies found in the relevant tables.
  
  
  
  User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access and generate the specified claim type.
  If needed, consult with your SAP security team to review and adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the internal claim type configuration and troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context to help diagnose the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing claim types, such as customizing transactions or reporting tools.
  SAP Notes: Search for SAP Notes related to the error message ICLCUST311 for any known issues or patches that may address the problem.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the ICLCUST311 error message in SAP.