How To Fix ICLCUST313 - Generation &2 of policy product &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 313

• Message text: Generation &2 of policy product &1 does not exist

What causes this issue?

Generation &v2& of policy product &v1& does not exist in IMG activity
<ZK>Configure Policy Products</> at the level of <ZK>Version of Policy
Product </>-> <ZK>Permitted Coverage Types</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check the Customizing settings.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST313 - Generation &2 of policy product &1 does not exist ?

  The SAP error message ICLCUST313 indicates that there is an issue related to the generation of a policy product in the Insurance Management module. Specifically, it suggests that the system is trying to access a generation of a policy product that does not exist.
  Cause:
  
  Missing Policy Product Generation: The specified generation of the policy product (indicated by &1 and &2 in the error message) has not been created or is not available in the system.
  Incorrect Configuration: There may be a configuration issue where the policy product is not set up correctly, leading to the system being unable to find the required generation.
  Data Inconsistency: There could be inconsistencies in the data, such as missing entries in the database that are required for the policy product generation.
  Authorization Issues: The user may not have the necessary authorizations to access the specified policy product generation.
  
  Solution:
  
  
  Check Policy Product Configuration:
  
  Verify that the policy product &1 is correctly configured in the system.
  Ensure that the required generation &2 has been created and is active.
  
  
  
  Create Missing Generation:
  
  If the generation does not exist, you may need to create it. This can typically be done through the relevant transaction codes in SAP for managing policy products.
  
  
  
  Data Consistency Check:
  
  Run consistency checks or reports to identify any missing or inconsistent data related to the policy product and its generations.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary permissions to access the policy product and its generations. This may involve checking user roles and authorizations in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on managing policy products and their generations.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL1, ICL2, or others related to policy management in SAP.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may resolve the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to diagnose and resolve the ICLCUST313 error in your SAP system.