How To Fix ICLCUST308 - Generation &2 Version &3 of policy product &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 308

• Message text: Generation &2 Version &3 of policy product &1 does not exist

What causes this issue?

Generation &v2&, version &v3& of policy product &v1& does not exist in
IMG activity <ZK>Assign Internal Claim Type to Combination of Policy
Product + Incident Type</> at the level of <ZK>Version of Policy Product
-> Determination of Internal Claim Type </>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check the Customizing settings.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST308 - Generation &2 Version &3 of policy product &1 does not exist ?

  The SAP error message ICLCUST308 indicates that a specific version of a policy product does not exist in the system. This error typically arises in the context of insurance or financial services modules within SAP, particularly when dealing with policy management.
  Cause:
  The error message can be triggered by several factors:
  
  Non-existent Policy Product Version: The specified version of the policy product has not been created or has been deleted.
  Incorrect Input: The input parameters (policy product ID, version number) may be incorrect or mistyped.
  Data Migration Issues: If data has been migrated from another system, there may be inconsistencies or missing entries in the policy product versions.
  Configuration Issues: The policy product may not be properly configured in the system.
  
  Solution:
  To resolve the ICLCUST308 error, you can take the following steps:
  
  
  Verify Policy Product and Version:
  
  Check if the policy product ID and version number you are trying to access are correct.
  Use transaction codes like IL02 (Change Policy Product) or IL03 (Display Policy Product) to verify the existence of the policy product and its versions.
  
  
  
  Create or Activate the Version:
  
  If the version does not exist, you may need to create it using transaction IL01 (Create Policy Product).
  Ensure that the version is activated if it has been created but not yet activated.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the policy product in the system to ensure everything is set up correctly.
  Consult with your SAP configuration team if necessary.
  
  
  
  Data Consistency Check:
  
  If the error occurred after a data migration, perform a consistency check to ensure that all necessary data has been migrated correctly.
  Use transaction SARA to check for any inconsistencies in the data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for additional context on the error and its resolution.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IL01, IL02, IL03, and SARA.
  SAP Notes: Check for any SAP Notes related to this error message for patches or updates that may address the issue.
  User Permissions: Ensure that the user has the necessary permissions to access and modify policy products.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.