How To Fix ICLCUST307 - Generation &2 of policy product &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 307

• Message text: Generation &2 of policy product &1 does not exist

What causes this issue?

Generation &v2& of policy product &v1& does not exist in IMG activity
<ZK>Assign Internal Claim Type to Combination of Policy Product +
Incident Type</> at the level of <ZK>Version of Policy Product ->
Determination of Internal Claim Type </>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check the Customizing settings.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST307 - Generation &2 of policy product &1 does not exist ?

  The SAP error message ICLCUST307, which states "Generation &2 of policy product &1 does not exist," typically occurs in the context of the SAP Insurance module, particularly when dealing with policy management. This error indicates that the system is unable to find a specific generation of a policy product that is expected to exist in the system.
  Cause:
  
  Missing Policy Product Generation: The specified generation of the policy product has not been created or is missing in the system.
  Incorrect Configuration: There may be a configuration issue where the policy product is not properly set up or activated.
  Data Inconsistency: There could be inconsistencies in the database or data migration issues that have led to the absence of the expected policy product generation.
  Authorization Issues: The user may not have the necessary authorizations to access the specified policy product generation.
  
  Solution:
  
  
  Check Policy Product Configuration:
  
  Navigate to the relevant configuration settings in the SAP system and verify that the policy product and its generations are correctly defined.
  Ensure that the generation you are trying to access has been created and is active.
  
  
  
  Create Missing Generation:
  
  If the generation does not exist, you may need to create it. This can typically be done through the policy product management transaction in SAP.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks or reports to identify any discrepancies in the policy product data. This may involve checking the database tables related to policy products.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the policy product and its generations. This may involve checking user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions related to the policy product and its configurations.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version of SAP you are using.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IP01 (Create Policy), IP02 (Change Policy), and IP03 (Display Policy) to manage policy products.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or additional guidance.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the ICLCUST307 error in your SAP system.