How To Fix ICLCUST307 - Generation &2 of policy product &1 does not exist

ICLCUST307 - Overview

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 307

• Message text: Generation &2 of policy product &1 does not exist

What causes this issue?

Generation &v2& of policy product &v1& does not exist in IMG activity
<ZK>Assign Internal Claim Type to Combination of Policy Product +
Incident Type</> at the level of <ZK>Version of Policy Product ->
Determination of Internal Claim Type </>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check the Customizing settings.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

ICLCUST307 - Details

• The SAP error message ICLCUST307, which states "Generation &2 of policy product &1 does not exist," typically occurs in the context of the SAP Insurance module, particularly when dealing with policy management. This error indicates that the system is unable to find a specific generation of a policy product that is expected to exist in the system.
  
  Cause:
  
  Missing Policy Product Generation: The specified generation of the policy product has not been created or is missing in the system.
  Incorrect Configuration: There may be a configuration issue where the policy product is not properly set up or activated.
  Data Inconsistency: There could be inconsistencies in the database or data migration issues that have led to the absence of the expected policy product generation.
  Authorization Issues: The user may not have the necessary authorizations to access the specified policy product generation.
  
  
  Solution:
  
  
  Check Policy Product Configuration:
  
  Navigate to the relevant configuration settings in the SAP system and verify that