How To Fix ICLCUST314 - Generation &2 Version &3 of policy product &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 314

• Message text: Generation &2 Version &3 of policy product &1 does not exist

What causes this issue?

Generation &v2& , version &v3& of the policy product &v1& does not exist
in IMG activity <ZK>Configure Policy Products</> at the level of <ZK>
Version of Policy Product</> -> <ZK>Permitted Coverage Types</> .

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check the Customizing settings.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST314 - Generation &2 Version &3 of policy product &1 does not exist ?

  The SAP error message ICLCUST314 indicates that a specific version of a policy product does not exist in the system. This error typically arises in the context of insurance or financial services modules within SAP, particularly when dealing with policy management.
  Cause:
  The error message "Generation &2 Version &3 of policy product &1 does not exist" can occur due to several reasons:
  
  
  Incorrect Version or Generation: The version or generation of the policy product being referenced does not exist in the system. This could be due to a typo or an incorrect reference in the configuration or transaction.
  
  
  Data Deletion: The specific version or generation may have been deleted or not yet created in the system.
  
  
  Configuration Issues: There may be issues with the configuration of the policy product, such as missing entries in the relevant tables.
  
  
  Transport Issues: If the policy product was recently transported from another system, the transport may not have included all necessary data.
  
  
  Solution:
  To resolve the ICLCUST314 error, you can take the following steps:
  
  
  Verify the Policy Product: Check the policy product configuration in the system to ensure that the specified version and generation exist. You can do this by navigating to the relevant transaction codes (e.g., IL02 for policy product maintenance).
  
  
  Check for Deletions: Ensure that the version or generation has not been deleted. If it has been deleted, you may need to recreate it.
  
  
  Create Missing Versions: If the version or generation does not exist, you may need to create it. This can typically be done through the policy product maintenance transaction.
  
  
  Review Transport Requests: If the issue arose after a transport, check the transport logs to ensure that all necessary objects were included and successfully transported.
  
  
  Consult Documentation: Review any relevant SAP documentation or notes related to policy product management to ensure that all steps have been followed correctly.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IL01 (Create Policy Product), IL02 (Change Policy Product), and IL03 (Display Policy Product).
  SAP Notes: Search for SAP Notes related to ICLCUST314 for any specific patches or updates that may address this issue.
  User Authorization: Ensure that you have the necessary authorizations to view and modify policy products in the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.