How To Fix ICLCUST290 - No value request for setting claim status has been defined

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 290

• Message text: No value request for setting claim status has been defined

What causes this issue?

You did not enter a value request for setting the
<DS:DE.ICL_STATUS>claim status</> in the
<ZK>ClmStatus ValRq</> field. The system needs this value request to
set the claim status.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Define a value request for setting the claim status
Enter this value request in the <ZK>ClmStatus ValRq</> field.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST290 - No value request for setting claim status has been defined ?

  The SAP error message ICLCUST290 indicates that there is no value request defined for the setting of claim status in the system. This typically occurs in the context of claims management within SAP, particularly in the Insurance or Financial Services modules.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Configuration: The claim status settings have not been properly configured in the system. This could be due to a missing entry in the customizing settings for claims management.
  Incorrect Value Assignment: The system is trying to access a value that has not been defined or is incorrectly assigned in the configuration.
  Transport Issues: If the configuration was recently transported from another system, it may not have been fully or correctly transported.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the claims management section.
  Verify that the claim status values are defined correctly. You can typically find this under:
  
  Claims Management ? Claim Processing ? Define Claim Statuses.
  
  
  Ensure that all necessary statuses are defined and that they are correctly linked to the relevant processes.
  
  
  
  Define Missing Values:
  
  If you find that certain statuses are missing, you will need to create them. Make sure to define the necessary attributes and values for each status.
  
  
  
  Review Transport Requests:
  
  If the configuration was recently transported, check the transport logs to ensure that all necessary objects were included and that there were no errors during the transport process.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes related to claims management and the specific configuration of claim statuses.
  
  
  
  Testing:
  
  After making changes, test the claim processing functionality to ensure that the error no longer occurs and that the claim statuses are functioning as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  User Forums: Consider visiting SAP community forums or other user groups where similar issues may have been discussed.
  SAP Help Portal: The SAP Help Portal provides detailed documentation on claims management and configuration settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP expert or your organization's SAP support team for further assistance.