How To Fix ICLCUST228 - Product generation has gaps in internal claim type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 228

• Message text: Product generation has gaps in internal claim type &1

What causes this issue?

The validity range of the policy product generations tested has gaps in
<DS:DE.ICL_CLTYPE>internal claim type</> &V1&.
There are periods for which the system found
no valid generation of the internal claim type.

System Response

When you enter a corresponding <DS:DE.ICL_LOSSDATE>date</> in claims
processing, the system is unable to
find an active version of the internal claim type.

How to fix this error?

Procedure for System Administrators

Ensure that there are no validity period gaps in the internal claim
type in customizing.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST228 - Product generation has gaps in internal claim type &1 ?

  The SAP error message ICLCUST228 indicates that there are gaps in the product generation for a specific internal claim type. This typically occurs in the context of SAP's Claims Management module, where the system expects a continuous sequence of product generations for a given claim type, but finds that there are missing entries.
  Cause:
  
  Missing Product Generations: The primary cause of this error is that there are product generations that have not been defined for the internal claim type specified in the error message.
  Configuration Issues: There may be issues in the configuration of the product generation settings for the claim type in question.
  Data Entry Errors: Incorrect or incomplete data entry during the setup of product generations can lead to gaps.
  Changes in Business Processes: If there have been recent changes in business processes or product offerings, this may not have been reflected in the system.
  
  Solution:
  
  
  Check Product Generations: Review the product generations defined for the internal claim type. Ensure that all expected generations are present and correctly configured.
  
  Navigate to the relevant configuration settings in SAP and verify the entries.
  
  
  
  Add Missing Generations: If you identify any missing product generations, you will need to add them to the system. This can typically be done through the configuration transaction related to product generation.
  
  
  Review Configuration Settings: Ensure that the configuration for the internal claim type is complete and correct. This may involve checking related settings in the Claims Management module.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring product generations and resolving gaps.
  
  
  Testing: After making changes, perform tests to ensure that the error is resolved and that the system behaves as expected.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for Claims Management, such as those for configuring product generations.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights.
  Documentation: Review the SAP Help Portal for detailed documentation on Claims Management and product generation configurations.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP expert or your organization's SAP support team for further assistance.