How To Fix ICLCUST225 - Incident type &1: Enter an internal claim type

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 225

• Message text: Incident type &1: Enter an internal claim type

What causes this issue?

The <DS:DE.ICL_CLTYPE>internal claim type</> field for
<DS:DE.ICL_LOSSTYPE>incident type</> &V1& is empty.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

If you select incident type &V1&, the system is unable to display
anything, as the screen sequences are defined on the basis of the
internal claim type.

How to fix this error?

Procedure for System Administrators

Perform one of the following activities:
Delete the line
Assign an internal claim type

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST225 - Incident type &1: Enter an internal claim type ?

  The SAP error message ICLCUST225 indicates that an internal claim type must be specified for the incident type you are trying to process. This error typically occurs in the context of SAP's Claims Management module, where specific configurations are required for handling different types of claims.
  Cause:
  The error arises when:
  
  The incident type you are working with is not properly configured to have an associated internal claim type.
  The internal claim type is missing or not defined in the system for the specified incident type.
  There may be a configuration issue in the customizing settings for the Claims Management module.
  
  Solution:
  To resolve the ICLCUST225 error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the Claims Management settings.
  Ensure that the incident type you are using is linked to a valid internal claim type. This can usually be found under:
  
  Claims Management -> Basic Settings -> Define Incident Types.
  
  
  Verify that the internal claim type is defined and correctly assigned to the incident type.
  
  
  
  Assign Internal Claim Type:
  
  If the internal claim type is not assigned, you will need to create or assign an appropriate internal claim type to the incident type in question.
  Make sure that the internal claim type is active and configured correctly.
  
  
  
  Check User Input:
  
  Ensure that when creating or processing the incident, the user is entering all required fields, including the internal claim type if it is not automatically populated.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to Claims Management for any additional configuration steps that may be necessary.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or ICL01 for creating incidents.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Support: If the issue persists after checking configurations, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the ICLCUST225 error and ensure that your incident types are properly configured within the SAP system.