How To Fix ICLCUST223 - ProcMode &1 user group &2 damage cat.&3: No screen sequence defined

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 223

• Message text: ProcMode &1 user group &2 damage cat.&3: No screen sequence defined

What causes this issue?

In expert mode you have not defined a screen sequence for user group
&v2& for damage category &v3&. However, damage category &V3& is used in
an active version or a suspense version of the
<DS:DE.ICL_CLTYPE>internal claim type</>.

System Response

The system cannot display anything.

How to fix this error?

Procedure for System Administrators

Define a screen sequence in customizing.
If you have deleted the screen sequence for damage category &V3&,
because this should no longer be used, you have to create it again. You
cannot delete it until the internal claim type is activated, and the
damage category is only used in inactive versions.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST223 - ProcMode &1 user group &2 damage cat.&3: No screen sequence defined ?

  The SAP error message ICLCUST223 indicates that there is an issue with the configuration of the screen sequence for a specific user group and damage category in the context of the Insurance Claims Management (ICM) module. This error typically arises when the system is unable to find a defined screen sequence for the specified parameters.
  Cause:
  The error is caused by the absence of a defined screen sequence for the combination of:
  
  ProcMode (Processing Mode)
  User Group
  Damage Category
  
  This means that when the system tries to process a claim or transaction related to these parameters, it cannot find the necessary configuration to display the appropriate screens.
  Solution:
  To resolve this error, you need to define a screen sequence for the specified combination of parameters. Here are the steps to do this:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the customizing settings for Insurance Claims Management. This is usually found under:
  SPRO -> SAP Reference IMG -> Insurance -> Claims Management -> Define Screen Sequences
  
  
  
  
  Define Screen Sequence:
  
  In the screen sequence configuration, check if there is an existing entry for the combination of the specified Processing Mode, User Group, and Damage Category.
  If there is no entry, create a new screen sequence by specifying the required parameters.
  Ensure that you assign the correct screens to the sequence that should be displayed for the claims processing.
  
  
  
  Save Changes:
  
  After defining the screen sequence, save your changes and exit the customizing settings.
  
  
  
  Test the Configuration:
  
  Go back to the transaction or process that was generating the error and test to see if the issue has been resolved.
  
  
  
  Related Information:
  
  User Group: This typically refers to a classification of users who have similar roles or permissions within the system.
  Damage Category: This refers to the type of damage or claim being processed, which can affect how the claim is handled and what information is required.
  Processing Mode: This indicates the mode in which the claim is being processed (e.g., new claim, follow-up, etc.).
  
  Additional Tips:
  
  Ensure that you have the necessary authorization to make changes in the customizing settings.
  If you are unsure about the correct screen sequence to define, consult with your SAP functional consultant or refer to the documentation specific to your organization's implementation of SAP ICM.
  After making changes, it may be beneficial to perform a transport request if you are working in a development environment to ensure that changes are moved to production correctly.
  
  By following these steps, you should be able to resolve the ICLCUST223 error and ensure that the necessary screen sequences are defined for your claims processing needs.