How To Fix ICLCUST217 - Processing mode &1 user group &2: Screen seq. for subclaim does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 217

• Message text: Processing mode &1 user group &2: Screen seq. for subclaim does not exist

What causes this issue?

Expert mode for coverage type &v3& for user group &v2& contains an
entry for determination of the screen sequence. However, the screen
sequence field is empty.

System Response

The system is unable to display anything.

How to fix this error?

Select a screen sequence using the value help.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST217 - Processing mode &1 user group &2: Screen seq. for subclaim does not exist ?

  The SAP error message ICLCUST217 indicates that there is an issue with the configuration of the screen sequence for subclaims in the specified processing mode and user group. This error typically arises in the context of the SAP Claims Management module, where specific configurations are required for processing claims and subclaims.
  Cause:
  The error occurs when the system cannot find a defined screen sequence for subclaims associated with the specified processing mode and user group. This can happen due to:
  
  Missing Configuration: The screen sequence for subclaims has not been defined in the system for the specified processing mode and user group.
  Incorrect User Group: The user group specified may not be correctly set up or may not have the necessary screen sequence assigned.
  Changes in Configuration: Recent changes in the configuration might have led to the removal or alteration of the screen sequence.
  
  Solution:
  To resolve the ICLCUST217 error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for Claims Management in SAP.
  Navigate to the relevant area where screen sequences for subclaims are defined (usually under the customizing settings for Claims Management).
  Verify that a screen sequence exists for the specified processing mode and user group.
  
  
  
  Define Screen Sequence:
  
  If the screen sequence does not exist, you will need to create it. This typically involves:
  
  Defining the screen sequence in the customizing settings.
  Assigning the appropriate screens to the sequence.
  Ensuring that the sequence is linked to the correct processing mode and user group.
  
  
  
  
  
  Check User Group Settings:
  
  Ensure that the user group specified in the error message is correctly configured and has the necessary authorizations and settings.
  
  
  
  Testing:
  
  After making the necessary changes, test the processing of subclaims again to ensure that the error has been resolved.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to the SAP documentation or help resources related to Claims Management for detailed guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for customizing) to access the configuration settings.
  User Groups: Familiarize yourself with how user groups are defined and managed in your SAP system.
  Screen Sequences: Understand the importance of screen sequences in the context of claims processing and how they affect user interactions.
  
  By following these steps, you should be able to identify and resolve the cause of the ICLCUST217 error in your SAP system.