How To Fix ICLCUST216 - Selected benefit type &1 not permitted in claim header

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 216

• Message text: Selected benefit type &1 not permitted in claim header

What causes this issue?

You have marked the benefit type for compensation of claim items, or
for direct payments, as being selectable. This is not permitted, as the
benefit type is assigned to the claim header, or it is general.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Remove the flag.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST216 - Selected benefit type &1 not permitted in claim header ?

  The SAP error message ICLCUST216 indicates that the selected benefit type (denoted as &1 in the message) is not permitted in the claim header. This error typically arises in the context of insurance claims processing within the SAP system, particularly in modules related to insurance or claims management.
  Cause:
  
  Configuration Issues: The benefit type may not be configured correctly in the system. This could be due to missing settings in the customizing (SPRO) for the specific benefit type.
  Authorization Issues: The user may not have the necessary authorizations to use the selected benefit type.
  Claim Type Restrictions: The benefit type may not be allowed for the specific claim type being processed. Certain benefit types are restricted to specific claim categories.
  Data Entry Errors: There may be a mistake in the data entry, such as selecting an incorrect benefit type that does not match the claim header.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the customizing settings in SAP (SPRO) and verify the configuration for the benefit type in question. Ensure that it is correctly set up for the claim type you are working with.
  Ensure that the benefit type is active and linked to the appropriate claim types.
  
  
  
  Review Claim Type:
  
  Check the claim type associated with the claim header. Ensure that the selected benefit type is permitted for that claim type.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access and use the selected benefit type. This may involve checking roles and permissions in the user profile.
  
  
  
  Data Entry Verification:
  
  Double-check the data entered in the claim header. Ensure that the correct benefit type is selected and that there are no typographical errors.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files related to claims processing for additional insights on the specific benefit type and its restrictions.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to claims processing, such as ICL01 (Create Claim) or ICL02 (Change Claim).
  SAP Notes: Check for any SAP Notes related to this error message or the specific benefit type for potential patches or updates.
  Training and Documentation: Ensure that users are trained on the correct processes for entering claims and selecting benefit types to minimize errors.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.