How To Fix ICLCUST214 - Processing mode &1 user group &2: No screen seq. for claim header data

ICLCUST214 - Overview

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 214

• Message text: Processing mode &1 user group &2: No screen seq. for claim header data

What causes this issue?

You have entered claim handler group &v2& as the permitted user group
for processing mode &v1& (mode 0 = expert mode). However, no screen
sequences have been defined for this combination.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the value help to define the screen sequences to be displayed. In
the Implementation Guide there is an activity for expert mode, and an
activity for all other modes.
INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

ICLCUST214 - Details

• The SAP error message ICLCUST214 typically occurs in the context of the SAP Claims Management module, particularly when dealing with user groups and processing modes. This error indicates that there is no screen sequence defined for the claim header data for the specified processing mode and user group.
  
  Cause:
  
  Missing Screen Sequence: The primary cause of this error is that the system cannot find a defined screen sequence for the specified processing mode and user group. This can happen if the configuration for the claims processing is incomplete or incorrect.
  
  Configuration Issues: The screen sequences may not have been set up properly in the customizing settings for the Claims Management module.
  User Group Issues: The user group specified may not be correctly linked to a valid screen sequence.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Screen Sequence Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the Claims