How To Fix ICLCUST214 - Processing mode &1 user group &2: No screen seq. for claim header data

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 214

• Message text: Processing mode &1 user group &2: No screen seq. for claim header data

What causes this issue?

You have entered claim handler group &v2& as the permitted user group
for processing mode &v1& (mode 0 = expert mode). However, no screen
sequences have been defined for this combination.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the value help to define the screen sequences to be displayed. In
the Implementation Guide there is an activity for expert mode, and an
activity for all other modes.
INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST214 - Processing mode &1 user group &2: No screen seq. for claim header data ?

  The SAP error message ICLCUST214 typically occurs in the context of the SAP Claims Management module, particularly when dealing with user groups and processing modes. This error indicates that there is no screen sequence defined for the claim header data for the specified processing mode and user group.
  Cause:
  
  Missing Screen Sequence: The primary cause of this error is that the system cannot find a defined screen sequence for the specified processing mode and user group. This can happen if the configuration for the claims processing is incomplete or incorrect.
  Configuration Issues: The screen sequences may not have been set up properly in the customizing settings for the Claims Management module.
  User Group Issues: The user group specified may not be correctly linked to a valid screen sequence.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Screen Sequence Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the Claims Management settings.
  Look for the section related to screen sequences and ensure that there is a valid screen sequence defined for the specified processing mode and user group.
  
  
  
  Define or Adjust Screen Sequences:
  
  If no screen sequence exists, you will need to create one. This involves defining the sequence of screens that should be displayed for the claim header data.
  If a screen sequence exists but is not linked correctly, you may need to adjust the configuration to ensure it is associated with the correct processing mode and user group.
  
  
  
  Check User Group Settings:
  
  Verify that the user group specified in the error message is correctly configured and that it has the necessary authorizations and settings to access the claim processing screens.
  
  
  
  Testing:
  
  After making the necessary changes, test the claim processing again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim) to test the claim processing.
  Documentation: Refer to SAP documentation or help files related to Claims Management for detailed guidance on configuring screen sequences and user groups.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation or to reach out to SAP support for assistance.