How To Fix ICLCUST212 - ProcMode &1 user group &2: Screen sequence f. claim header does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 212

• Message text: ProcMode &1 user group &2: Screen sequence f. claim header does not exist

What causes this issue?

In <DS:DE.ICL_SSEQ>processing submode</> &V1& there is an entry for the

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

claim header for claim handler group "&V2&"
but this does not contain any screen sequence.

System Response

The system is unable to display anything.

How to fix this error?

Procedure for System Administrators

Define a screen sequence for the claim header in customizing.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST212 - ProcMode &1 user group &2: Screen sequence f. claim header does not exist ?

  The SAP error message ICLCUST212 typically indicates that there is an issue with the configuration of the screen sequence for a specific user group in the context of claims processing. This error arises when the system cannot find a defined screen sequence for the specified claim header in the given processing mode and user group.
  Cause:
  
  Missing Configuration: The screen sequence for the specified processing mode and user group has not been defined in the system.
  Incorrect User Group: The user group specified in the error message may not be correctly set up or may not correspond to the expected configuration.
  Processing Mode Issues: The processing mode specified may not have a corresponding screen sequence defined in the configuration.
  
  Solution:
  To resolve the ICLCUST212 error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for claims processing in SAP.
  Navigate to the relevant area where screen sequences are defined (usually under the Claims Management configuration).
  Verify that the screen sequence for the specified processing mode and user group exists.
  
  
  
  Define Missing Screen Sequence:
  
  If the screen sequence is missing, you will need to create it. This typically involves:
  
  Accessing the configuration transaction (e.g., SPRO).
  Navigating to the Claims Management section.
  Defining the screen sequence for the relevant processing mode and user group.
  
  
  
  
  
  Validate User Group:
  
  Ensure that the user group specified in the error message is valid and correctly configured.
  Check if the user group is assigned to the correct roles and has the necessary authorizations.
  
  
  
  Testing:
  
  After making the necessary changes, test the claims processing to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to SAP documentation or help resources related to Claims Management and screen sequences.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration) or SE11 (for data dictionary) to check the relevant tables and configurations.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  User Roles and Authorizations: Ensure that the user has the appropriate roles and authorizations to access the claims processing functionalities.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.