How To Fix ICLCUST181 - Name field for incident type &1 is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 181

• Message text: Name field for incident type &1 is empty

What causes this issue?

The name for <DS:DE.ICL_LOSSTYPE>incident type</> &V1& in your logon
language only consists of gaps.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

In customizing create a name for incident type &V1&.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST181 - Name field for incident type &1 is empty ?

  The SAP error message ICLCUST181 indicates that the "Name" field for a specific incident type (denoted by &1) is empty. This error typically arises in the context of incident management or customer service modules within SAP, where certain fields are required for processing incidents or service requests.
  Cause:
  The primary cause of this error is that the configuration for the incident type specified does not have a name defined. This can happen due to:
  
  Incomplete Configuration: The incident type may have been created or modified without providing a name.
  Data Migration Issues: If data was migrated from another system, the name field may not have been populated correctly.
  User Input Error: Users may have inadvertently left the name field blank when creating or editing the incident type.
  
  Solution:
  To resolve the error, you need to ensure that the name field for the specified incident type is populated. Here are the steps to do this:
  
  
  Access Configuration:
  
  Go to the SAP Easy Access screen.
  Navigate to the configuration settings for incident types. This is usually found under the path: 
  
  SPRO -> SAP Reference IMG -> Customer Service -> Service Order -> Define Incident Types.
  
  
  
  
  
  Locate the Incident Type:
  
  Find the incident type that corresponds to the &1 in the error message. You may need to look through the list of incident types.
  
  
  
  Edit the Incident Type:
  
  Select the incident type and check the details.
  Ensure that the "Name" field is filled in with an appropriate description.
  
  
  
  Save Changes:
  
  After entering the name, save your changes.
  
  
  
  Test the Changes:
  
  Try to recreate the scenario that caused the error to ensure that it has been resolved.
  
  
  
  Related Information:
  
  Authorization: Ensure that you have the necessary authorization to make changes to incident types in the SAP system.
  Documentation: Refer to SAP documentation or help files for more details on incident type configuration.
  Transport Requests: If you are working in a development environment, remember to transport your changes to the production environment if necessary.
  Consulting SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for further assistance.