How To Fix ICLCUST180 - There is no name for incident type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 180

• Message text: There is no name for incident type &1

What causes this issue?

There is no name for the <DS:DE.ICL_LOSSTYPE>incident type</> &V1& in
your logon language.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

In customizing create a name for incident type &V1&.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST180 - There is no name for incident type &1 ?

  The SAP error message ICLCUST180, which states "There is no name for incident type &1," typically occurs in the context of incident management within SAP systems, particularly when dealing with customer incidents or service requests. This error indicates that the system is trying to reference an incident type that does not have an associated name or description in the configuration.
  Cause:
  
  Missing Configuration: The incident type referenced by the system (denoted by &1) does not have a corresponding name or description defined in the system.
  Data Inconsistency: There may be inconsistencies in the configuration data, possibly due to incomplete setup or data migration issues.
  Custom Development: If there are custom developments or enhancements, they might not have been properly configured to handle the incident types.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for incident types in your SAP system. This is usually found in the customizing settings under the relevant module (e.g., SAP Customer Service or SAP Solution Manager).
  Ensure that all incident types have a valid name and description assigned to them.
  
  
  
  Maintain Incident Types:
  
  Go to the transaction code related to incident type maintenance (e.g., ICL_CUSTOMIZE or similar, depending on your SAP version).
  Look for the specific incident type that corresponds to the error message and ensure that it has a name defined.
  
  
  
  Review Custom Code:
  
  If there are any custom developments that interact with incident types, review the code to ensure it correctly handles the naming and retrieval of incident types.
  
  
  
  Transport Requests:
  
  If the issue arose after a transport request, check if the transport included all necessary objects and configurations. You may need to re-transport or adjust the configuration.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to incident management for any specific instructions or known issues regarding incident types.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and custom code, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for incident management and configuration, such as ICL_CUSTOMIZE, SPRO, or others specific to your SAP environment.
  SAP Notes: Search for SAP Notes related to ICLCUST180 for any patches or updates that may address this issue.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the cause of the ICLCUST180 error in your SAP system.