How To Fix ICLCUST182 - Enter an incident type

ICLCUST182 - Overview

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 182

• Message text: Enter an incident type

What causes this issue?

There is no point in making an entry in the table of permitted
<DS:DE.ICL_LOSSTYPE>incident types</>
if you do not state an actual incident type.

System Response

The entry is ignored.

How to fix this error?

Delete the entry.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

ICLCUST182 - Details

• The SAP error message ICLCUST182 typically indicates that an incident type has not been specified in a particular transaction or process where it is required. This error is often encountered in the context of SAP Customer Relationship Management (CRM) or SAP Service Management, where incident types are used to categorize and manage service requests or incidents.
  
  Cause:
  The primary cause of this error is that the user has not selected or entered an incident type when trying to create or process an incident. This could happen due to:
  
  The incident type field being left blank.
  The user not having the necessary permissions to view or select incident types.
  A configuration issue where incident types are not properly defined in the system.
  
  
  Solution:
  To resolve the ICLCUST182 error, you can take the following steps:
  
  
  Check Incident Type Field: Ensure that you have selected an appropriate incident type from the dropdown menu or entered it manually if required. 
  
  
  Review User