How To Fix ICLCUST182 - Enter an incident type

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 182

• Message text: Enter an incident type

What causes this issue?

There is no point in making an entry in the table of permitted
<DS:DE.ICL_LOSSTYPE>incident types</>
if you do not state an actual incident type.

System Response

The entry is ignored.

How to fix this error?

Delete the entry.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST182 - Enter an incident type ?

  The SAP error message ICLCUST182 typically indicates that an incident type has not been specified in a particular transaction or process where it is required. This error is often encountered in the context of SAP Customer Relationship Management (CRM) or SAP Service Management, where incident types are used to categorize and manage service requests or incidents.
  Cause:
  The primary cause of this error is that the user has not selected or entered an incident type when trying to create or process an incident. This could happen due to:
  
  The incident type field being left blank.
  The user not having the necessary permissions to view or select incident types.
  A configuration issue where incident types are not properly defined in the system.
  
  Solution:
  To resolve the ICLCUST182 error, you can take the following steps:
  
  
  Check Incident Type Field: Ensure that you have selected an appropriate incident type from the dropdown menu or entered it manually if required. 
  
  
  Review User Permissions: Verify that your user role has the necessary permissions to access and select incident types. If not, contact your system administrator to adjust your permissions.
  
  
  Configuration Check: If you are an administrator or have access to configuration settings, check the configuration for incident types in the SAP system:
  
  Go to the relevant customizing transaction (e.g., SPRO).
  Navigate to the section for defining incident types and ensure that they are correctly set up and active.
  
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on incident types relevant to your version of SAP.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  Related Information:
  
  Incident Types: These are predefined categories that help in classifying incidents for better management and reporting.
  SAP CRM/Service Management: Understanding the context in which this error occurs can help in troubleshooting. Familiarize yourself with the relevant modules and their functionalities.
  SAP Notes: Search for SAP Notes related to ICLCUST182 for any patches or updates that may address this issue.
  
  By following these steps, you should be able to resolve the error and proceed with your work in SAP.