How To Fix ICLCUST167 - Subclaim type &1: Enter a name for claim item rejection reason &3

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 167

• Message text: Subclaim type &1: Enter a name for claim item rejection reason &3

What causes this issue?

There is no name for claim item rejection reason &v3& in your logon
language.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create a name for claim item rejection reason &V3&.
INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST167 - Subclaim type &1: Enter a name for claim item rejection reason &3 ?

  The SAP error message ICLCUST167 typically occurs in the context of claims management within the SAP system, particularly when dealing with subclaims and their associated rejection reasons. This error indicates that a name for the claim item rejection reason has not been provided for a specific subclaim type.
  Cause:
  The error is triggered when:
  
  A subclaim type is being processed, but the system requires a rejection reason to be defined for a claim item.
  The rejection reason is either missing or not properly configured in the system for the specified subclaim type.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for claim item rejection reasons in your SAP system.
  Ensure that a rejection reason is defined for the specific subclaim type indicated in the error message.
  
  
  
  Define Rejection Reason:
  
  If a rejection reason is not defined, you will need to create one. This can typically be done in the customizing settings of the SAP system.
  Go to the relevant customizing transaction (often through SPRO) and find the section for claims management.
  Look for the option to define rejection reasons and add a new entry for the specified subclaim type.
  
  
  
  Assign Rejection Reason:
  
  After defining the rejection reason, ensure that it is properly assigned to the relevant subclaim type.
  This may involve linking the rejection reason to the specific claim item or subclaim type in the configuration.
  
  
  
  Test the Changes:
  
  Once the rejection reason has been defined and assigned, test the process again to ensure that the error no longer occurs.
  
  
  
  User Training:
  
  If applicable, provide training or documentation to users on how to properly enter rejection reasons when processing claims to prevent future occurrences of this error.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration) or specific claim management transactions to access the relevant settings.
  Documentation: Refer to SAP Help documentation for detailed guidance on claims management and rejection reasons.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By ensuring that all necessary configurations are in place and that users are aware of the requirements for entering rejection reasons, you can effectively resolve the ICLCUST167 error and streamline the claims processing workflow.