How To Fix ICLCUST168 - Subclaim type &1: Enter a name for claim item rejection reason &3

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 168

• Message text: Subclaim type &1: Enter a name for claim item rejection reason &3

What causes this issue?

The name for claim item rejection reason &V3& in your logon language
only consists of blanks.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create a name for claim item rejection reason &V3&.
INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST168 - Subclaim type &1: Enter a name for claim item rejection reason &3 ?

  The SAP error message ICLCUST168 typically occurs in the context of claims processing within the SAP system, particularly when dealing with subclaims and their associated rejection reasons. Here’s a breakdown of the cause, potential solutions, and related information for this error message:
  Cause:
  The error message ICLCUST168 indicates that when you are trying to create or modify a subclaim of type &1, the system requires you to enter a name for the claim item rejection reason &3. This usually happens when the rejection reason is not properly defined or is missing in the system configuration.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for claims processing in your SAP system.
  Ensure that the rejection reasons for claim items are defined correctly. You can do this by going to the relevant customizing transaction (usually in SPRO) and checking the settings under Claims Management.
  
  
  
  Define Rejection Reasons:
  
  If the rejection reason &3 is not defined, you will need to create it. This can typically be done in the customizing area where you manage claim types and their associated rejection reasons.
  Make sure to provide a meaningful name for the rejection reason that aligns with your business processes.
  
  
  
  Check Subclaim Type:
  
  Verify that the subclaim type &1 is correctly configured to allow for the entry of rejection reasons. Ensure that all necessary fields are filled out when creating or modifying the subclaim.
  
  
  
  User Input:
  
  If you are entering data manually, ensure that you are providing all required information, including the name for the rejection reason. Double-check for any typos or missing entries.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to see if the error persists. If it does, review the configuration and user input once more.
  
  
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this error message. SAP's support portal may have specific notes that address this error.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create or modify claim items and their rejection reasons.
  Training and Guidelines: If this error is common among users, consider providing training or guidelines on how to properly enter claim information in the system.
  
  By following these steps, you should be able to resolve the ICLCUST168 error and ensure that your claims processing runs smoothly. If the issue persists, consider reaching out to your SAP support team for further assistance.