How To Fix ICLCUST165 - (&1 lines) Facts capture (question sequence) is consistent

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 165

• Message text: (&1 lines) Facts capture (question sequence) is consistent

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_CUST_S OBJECT DOKU ID TX

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST165 - (&1 lines) Facts capture (question sequence) is consistent ?

  The SAP error message ICLCUST165 typically relates to issues in the configuration or processing of a question sequence in the context of SAP's Customer Relationship Management (CRM) or similar modules that involve capturing facts or data through questionnaires or surveys.
  Cause:
  The error message indicates that there is a consistency issue with the question sequence in the facts capture process. This could be due to several reasons, such as:
  
  Incorrect Configuration: The question sequence may not be properly configured in the system.
  Data Integrity Issues: There may be inconsistencies in the data that is being captured, such as missing or incorrect entries.
  Sequence Logic Errors: The logic defined for the question sequence may not align with the expected flow, leading to inconsistencies.
  Versioning Issues: If there are multiple versions of the questionnaire or sequence, the system may be referencing an outdated or incorrect version.
  
  Solution:
  To resolve the ICLCUST165 error, you can take the following steps:
  
  
  Review Configuration: Check the configuration settings for the question sequence in the relevant module. Ensure that all questions are properly defined and sequenced.
  
  
  Data Validation: Validate the data being captured to ensure that it meets the expected criteria. Look for any missing or incorrect entries that could cause inconsistencies.
  
  
  Check Logic Flow: Review the logic defined for the question sequence. Ensure that it follows a logical flow and that all conditions are correctly set.
  
  
  Update Versions: If applicable, ensure that you are using the correct version of the questionnaire or question sequence. Update any outdated versions in the system.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the ICLCUST165 error. This may provide additional insights or troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may have additional tools or insights to help resolve the issue.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Testing: After making changes, conduct thorough testing to ensure that the question sequence works as intended without triggering the error.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the ICLCUST165 error in your SAP system.