How To Fix ICLCUST165 - (&1 lines) Facts capture (question sequence) is consistent

ICLCUST165 - Overview

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 165

• Message text: (&1 lines) Facts capture (question sequence) is consistent

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_CUST_S OBJECT DOKU ID TX

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

ICLCUST165 - Details

• The SAP error message ICLCUST165 typically relates to issues in the configuration or processing of a question sequence in the context of SAP's Customer Relationship Management (CRM) or similar modules that involve capturing facts or data through questionnaires or surveys.
  
  Cause:
  The error message indicates that there is a consistency issue with the question sequence in the facts capture process. This could be due to several reasons, such as:
  
  Incorrect Configuration: The question sequence may not be properly configured in the system.
  Data Integrity Issues: There may be inconsistencies in the data that is being captured, such as missing or incorrect entries.
  Sequence Logic Errors: The logic defined for the question sequence may not align with the expected flow, leading to inconsistencies.
  Versioning Issues: If there are multiple versions of the questionnaire or sequence, the system may be referencing an outdated or incorrect version.
  
  
  Solution:
  To resolve the ICLCUST165 error, you can take the following steps:
  
  
  Review Configuration: Check