How To Fix ICLCUST121 - Subclaim type &1 damage cat.&2 damage descriptor &3: Name field is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 121

• Message text: Subclaim type &1 damage cat.&2 damage descriptor &3: Name field is empty

What causes this issue?

The name for the damage descriptor in your logon language only consists
of blanks.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create a name for damage descriptor &V3&.
INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST121 - Subclaim type &1 damage cat.&2 damage descriptor &3: Name field is empty ?

  The SAP error message ICLCUST121 typically indicates that there is an issue with a subclaim in the context of insurance claims processing. Specifically, the error message states that the "Name field is empty" for a given subclaim type, damage category, and damage descriptor. This suggests that a required field, likely related to the identification of a party involved in the claim (such as a claimant, insured party, or other relevant entity), has not been filled out.
  Cause:
  
  Missing Data: The most common cause of this error is that the name field for the specified subclaim type is not populated. This could be due to user oversight or a failure in data entry.
  Configuration Issues: There may be configuration settings in the SAP system that require certain fields to be filled out for specific subclaim types or damage categories.
  Data Migration Issues: If data was migrated from another system, it’s possible that some records did not transfer correctly, leading to empty fields.
  
  Solution:
  
  Check the Subclaim Entry: Go to the transaction or screen where the subclaim is being processed. Verify that all required fields, especially the name field, are filled out correctly.
  Update the Record: If the name field is indeed empty, enter the appropriate name information and save the record.
  Review Configuration: If this issue occurs frequently, review the configuration settings for the subclaim types and damage categories in the SAP system to ensure that all required fields are correctly defined.
  Data Validation: Implement data validation checks to ensure that all mandatory fields are filled before submission.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the subclaim types and required fields.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing claims in SAP, such as ICLCLAIM for claims processing.
  User Roles: Ensure that users have the appropriate roles and permissions to enter and modify claim data.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address known issues.
  Training: Consider providing training for users on the importance of data entry and the implications of missing information in claims processing.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.