How To Fix ICLCUST120 - (&1 lines) Damage severity is consistent

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 120

• Message text: (&1 lines) Damage severity is consistent

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_CUST_S OBJECT DOKU ID TX

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST120 - (&1 lines) Damage severity is consistent ?

  The SAP error message ICLCUST120 typically relates to issues in the context of the SAP Insurance Management module, particularly in the area of claims processing. The message indicates that there is a problem with the damage severity being consistent across multiple lines of a claim or transaction.
  Cause:
  The error message ICLCUST120 usually arises due to one of the following reasons:
  
  Data Inconsistency: There may be inconsistencies in the data entered for the claim lines, particularly regarding the damage severity levels assigned to different lines.
  Business Rules Violation: The system may have business rules that require certain conditions to be met for damage severity, and if these are not met, the error is triggered.
  Configuration Issues: There could be issues with the configuration settings in the SAP system that govern how damage severity is handled.
  
  Solution:
  To resolve the ICLCUST120 error, you can take the following steps:
  
  Review Claim Lines: Check the claim lines for inconsistencies in the damage severity values. Ensure that the severity levels are correctly assigned and consistent with the business rules.
  Validate Data Entry: Ensure that all required fields are filled out correctly and that the data entered adheres to the expected formats and values.
  Check Configuration: Review the configuration settings related to damage severity in the SAP system. Ensure that they are set up correctly according to your organization's business processes.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling damage severity in claims processing.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts who can provide more tailored assistance based on your specific system setup.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to claims processing and damage severity management.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the ICLCUST120 error and implement a solution to resolve it.