How To Fix ICLCUST119 - Damage category &1: Enter a damage severity

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 119

• Message text: Damage category &1: Enter a damage severity

What causes this issue?

There is no point in making an entry in the table of permitted degrees
of damage if you do not state a degree of damage.

System Response

The entry is ignored.

How to fix this error?

Delete the entry.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST119 - Damage category &1: Enter a damage severity ?

  The SAP error message ICLCUST119 indicates that a damage category has been specified, but the corresponding damage severity has not been entered. This error typically occurs in the context of managing damage assessments, such as in the SAP Customer Service (CS) or SAP Plant Maintenance (PM) modules, where damage categories and severities are used to classify and prioritize issues.
  Cause:
  The error is caused by the following:
  
  A damage category has been selected or entered in the system, but the associated damage severity level is missing.
  The system requires both a damage category and a severity level to process the information correctly.
  
  Solution:
  To resolve this error, you need to ensure that a damage severity is entered for the specified damage category. Here are the steps to do this:
  
  
  Navigate to the relevant transaction: Go to the transaction where you encountered the error (e.g., creating or updating a damage report).
  
  
  Check the Damage Category: Verify that the damage category you have selected is correct and applicable.
  
  
  Enter Damage Severity: Look for the field where you can enter the damage severity. This may be a dropdown or a text field, depending on your configuration. Select or enter the appropriate severity level that corresponds to the damage category.
  
  
  Save Changes: After entering the damage severity, save your changes and check if the error persists.
  
  
  Validation: If you are unsure about the severity levels available, consult your organization's documentation or speak with a system administrator to understand the valid options.
  
  
  Related Information:
  
  
  Configuration: If you are responsible for system configuration, ensure that the damage categories and severities are properly defined in the system. This can typically be done in the customizing settings (SPRO) under the relevant module (e.g., Customer Service or Plant Maintenance).
  
  
  User Roles: Ensure that you have the necessary permissions to enter or modify damage categories and severities.
  
  
  Documentation: Refer to SAP documentation or help files for more detailed information on how to manage damage categories and severities in your specific SAP environment.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  
  By ensuring that both the damage category and severity are correctly entered, you should be able to resolve the ICLCUST119 error and proceed with your task.