How To Fix ICLCUST122 - Subclaim type &1 damage cat.&2: Enter a damage descriptor

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 122

• Message text: Subclaim type &1 damage cat.&2: Enter a damage descriptor

What causes this issue?

There is no point in making an entry in the table of permitted damage
descriptors if you do not state a damage descriptor.

System Response

The entry is ignored.

How to fix this error?

Delete the entry.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST122 - Subclaim type &1 damage cat.&2: Enter a damage descriptor ?

  The SAP error message ICLCUST122 indicates that there is a missing entry for a damage descriptor related to a subclaim type and damage category in the context of insurance claims processing. This error typically arises when the system expects a specific damage descriptor to be provided for a subclaim type and damage category combination, but it has not been entered.
  Cause:
  
  Missing Data: The damage descriptor for the specified subclaim type and damage category has not been defined in the system.
  Configuration Issues: The configuration settings for the subclaim type or damage category may not be complete or correctly set up.
  User Input Error: The user may have overlooked entering the required damage descriptor when creating or processing the claim.
  
  Solution:
  
  
  Enter Damage Descriptor: 
  
  Navigate to the relevant transaction or screen where the claim is being processed.
  Locate the field for the damage descriptor and enter the appropriate value that corresponds to the subclaim type and damage category.
  
  
  
  Check Configuration:
  
  If you have the necessary authorizations, check the configuration settings for the subclaim type and damage category in the SAP system.
  Ensure that all required damage descriptors are defined in the system for the relevant combinations.
  
  
  
  Consult Documentation:
  
  Review any available documentation or guidelines related to the claim processing in your organization to understand what damage descriptors are expected.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or system administrator for assistance. They may need to check the backend configuration or provide additional training on the claim entry process.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes used for claim processing in SAP, such as ICLCLAIM for claims management.
  User Roles: Ensure that you have the appropriate user roles and permissions to enter or modify claim data.
  Training: If this error occurs frequently, consider additional training for users involved in the claims process to minimize data entry errors.
  
  By addressing the missing damage descriptor and ensuring proper configuration, you should be able to resolve the ICLCUST122 error and continue processing the claim.