How To Fix ICLCUST089 - (&1 lines) Claim item rejection reason is consistent

ICLCUST089 - Overview

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 089

• Message text: (&1 lines) Claim item rejection reason is consistent

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_CUST_S OBJECT DOKU ID TX

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

ICLCUST089 - Details

• The SAP error message ICLCUST089 indicates that there is a consistency issue with the claim item rejection reason in the context of the SAP Claims Management module. This error typically arises when the rejection reason provided for a claim item does not align with the expected values or rules defined in the system.
  
  Cause:
  
  Inconsistent Rejection Reason: The rejection reason provided for the claim item may not match the predefined reasons in the system or may not be valid for the specific claim type.
  
  Configuration Issues: There may be configuration settings in the SAP system that dictate which rejection reasons are valid for certain claim types or statuses.
  Data Entry Errors: Manual entry errors when inputting the rejection reason can lead to inconsistencies.
  Business Rules: The business rules defined in the system may require certain conditions to be met for a rejection reason to be valid.
  
  
  Solution:
  
  Verify Rejection Reasons: Check the list of valid rejection reasons