How To Fix ICLCUST089 - (&1 lines) Claim item rejection reason is consistent

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 089

• Message text: (&1 lines) Claim item rejection reason is consistent

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_CUST_S OBJECT DOKU ID TX

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST089 - (&1 lines) Claim item rejection reason is consistent ?

  The SAP error message ICLCUST089 indicates that there is a consistency issue with the claim item rejection reason in the context of the SAP Claims Management module. This error typically arises when the rejection reason provided for a claim item does not align with the expected values or rules defined in the system.
  Cause:
  
  Inconsistent Rejection Reason: The rejection reason provided for the claim item may not match the predefined reasons in the system or may not be valid for the specific claim type.
  Configuration Issues: There may be configuration settings in the SAP system that dictate which rejection reasons are valid for certain claim types or statuses.
  Data Entry Errors: Manual entry errors when inputting the rejection reason can lead to inconsistencies.
  Business Rules: The business rules defined in the system may require certain conditions to be met for a rejection reason to be valid.
  
  Solution:
  
  Verify Rejection Reasons: Check the list of valid rejection reasons in the system and ensure that the reason being used for the claim item is included in that list.
  Review Configuration: Consult with your SAP configuration team to review the settings related to claim item rejection reasons. Ensure that the configuration aligns with business requirements.
  Correct Data Entry: If the rejection reason was entered manually, verify that it was entered correctly and matches the expected format.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on the specific claim type and its associated rejection reasons.
  Testing: If changes are made to the configuration or data, conduct testing to ensure that the issue is resolved and that the claim can be processed without errors.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing claims and rejection reasons (e.g., ICLAIM for claims management).
  User Roles: Ensure that users have the appropriate roles and permissions to access and modify claim items and their rejection reasons.
  Training: Provide training to users on how to correctly enter and manage claim items and rejection reasons to minimize errors.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.