How To Fix ICL_SR021 - Enter a reason for closing subrogation/recovery

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SR - FS-CM: Subrogation/Recovery

• Message number: 021

• Message text: Enter a reason for closing subrogation/recovery

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SR021 - Enter a reason for closing subrogation/recovery ?

  The SAP error message ICL_SR021, which states "Enter a reason for closing subrogation/recovery," typically occurs in the context of the SAP Claims Management module, particularly when dealing with subrogation and recovery processes. This error indicates that a user is attempting to close a subrogation or recovery case without providing a necessary reason for the closure.
  Cause:
  The error is triggered when:
  
  A user tries to close a subrogation or recovery case in the system.
  The required field for entering a reason for the closure is left blank.
  
  Solution:
  To resolve this error, follow these steps:
  
  Locate the Subrogation/Recovery Case: Navigate to the specific subrogation or recovery case that you are trying to close.
  Find the Closure Reason Field: Look for the field that requires a reason for closing the case. This is usually labeled as "Closure Reason" or something similar.
  Enter a Valid Reason: Input a valid reason for closing the case. This could be a predefined reason from a dropdown list or a free-text entry, depending on your organization's configuration.
  Save Changes: After entering the reason, save the changes and attempt to close the case again.
  
  Related Information:
  
  Configuration: The reasons for closing subrogation/recovery cases can often be configured in the SAP system. If you need to add or modify the reasons available, you may need to work with your SAP administrator or consultant.
  User Permissions: Ensure that you have the necessary permissions to close subrogation/recovery cases and to enter closure reasons.
  Documentation: Refer to your organization's SAP documentation or user manuals for specific instructions related to claims management and subrogation processes.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By ensuring that a reason is provided when closing subrogation or recovery cases, you can avoid this error and maintain compliance with your organization's processes.