How To Fix ICL_SR020 - Subclaim &1: Change to "Subrogation/Recovery Potential Exists"?

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SR - FS-CM: Subrogation/Recovery

• Message number: 020

• Message text: Subclaim &1: Change to "Subrogation/Recovery Potential Exists"?

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SR020 - Subclaim &1: Change to "Subrogation/Recovery Potential Exists"? ?

  The SAP error message ICL_SR020 indicates that there is a change in the status of a subclaim, specifically that the system has detected that "Subrogation/Recovery Potential Exists." This typically occurs in the context of insurance claims processing within the SAP system, particularly in the Insurance Claims Management (ICM) module.
  Cause:
  The error message is triggered when:
  
  A subclaim is being processed, and the system identifies that there is potential for recovery or subrogation related to that claim.
  The status of the subclaim is being changed, but the system requires that the subrogation/recovery potential be acknowledged or updated accordingly.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review the Subclaim Details: Check the details of the subclaim to understand why the system is indicating that there is a recovery potential. This may involve reviewing the claim history, associated documents, and any related claims.
  
  
  Update the Subrogation/Recovery Information:
  
  Navigate to the subclaim in the SAP system.
  Ensure that the subrogation/recovery potential is correctly documented. This may involve entering or updating relevant information about the recovery potential.
  If applicable, ensure that any necessary documentation or evidence supporting the recovery potential is attached to the subclaim.
  
  
  
  Change the Status Appropriately: If you are attempting to change the status of the subclaim, ensure that the new status is appropriate given the recovery potential. The system may require that the status reflects the existence of recovery potential.
  
  
  Consult with Stakeholders: If you are unsure about the recovery potential or how to proceed, consult with your claims management team or relevant stakeholders who can provide insights into the claim's status and recovery options.
  
  
  System Configuration: If the issue persists, it may be necessary to check the configuration settings in the SAP system related to claims processing and subrogation. This may require assistance from an SAP consultant or your IT department.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the Insurance Claims Management module for detailed information on handling subclaims and subrogation.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on handling subrogation and recovery in claims processing.
  Training and Support: If you are frequently encountering this error, consider additional training on the ICM module or reaching out to SAP support for assistance.
  
  By following these steps, you should be able to address the ICL_SR020 error and ensure that the subclaim is processed correctly in the SAP system.