How To Fix ICL_SERVICES007 - Incorrect Customizing: Always lock the full claim (see long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SERVICES - Message Class for Services

• Message number: 007

• Message text: Incorrect Customizing: Always lock the full claim (see long text)

What causes this issue?

With the following claim subobjects, you must make a setting in
Customizing so that the entire claim is locked when working on these
claim subobjects in change mode:
Fund
Benefit split
Taxes
Waiting periods

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In Customizing activity <ZK>Activate Claim Lock</>, select the checkbox.

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SERVICES007 - Incorrect Customizing: Always lock the full claim (see long text) ?

  The SAP error message ICL_SERVICES007 indicates that there is an issue with the customizing settings related to the claim management process in SAP. Specifically, it suggests that the system is expecting a full claim lock, but the current configuration does not meet this requirement.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Incorrect Customizing Settings: The configuration for claim management may not be set up correctly, particularly regarding how claims are locked during processing.
  Inconsistent Data: There may be inconsistencies in the data that are causing the system to expect a full claim lock.
  Missing Configuration: Certain necessary customizing settings may be missing or not properly defined in the system.
  
  Solution:
  To resolve the ICL_SERVICES007 error, you can take the following steps:
  
  
  Check Customizing Settings:
  
  Navigate to the customizing settings for claim management in SAP (Transaction SPRO).
  Ensure that the settings for claim locking are correctly configured. Look for options related to "Locking" or "Claim Processing" and verify that they align with the expected behavior of your business processes.
  
  
  
  Review Documentation:
  
  Check the long text of the error message for additional details. This can provide insights into what specific settings need to be adjusted.
  Consult SAP documentation or help resources related to claim management to understand the expected configurations.
  
  
  
  Test Configuration:
  
  After making any changes to the customizing settings, perform tests to ensure that claims can be processed without triggering the error.
  Create a test claim and attempt to process it to verify that the locking mechanism works as intended.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking and adjusting the customizing settings, consider reaching out to SAP support for further assistance. They can provide more specific guidance based on your system configuration and version.
  
  
  
  Check for Notes and Patches:
  
  Look for any SAP Notes or patches that may address this specific error. Sometimes, known issues are documented, and SAP provides solutions or workarounds.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), ICL1 (Claim Management), and others that may be pertinent to your claim processing.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Training and Documentation: Ensure that your team is trained on the claim management processes and understands the implications of locking claims in SAP.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_SERVICES007 error in your SAP system.