How To Fix ICL_SERVICES020 - The benefit split amount of the onetime benefit split is negative

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SERVICES - Message Class for Services

• Message number: 020

• Message text: The benefit split amount of the onetime benefit split is negative

What causes this issue?

Offsetting of onetime benefit values and offsetting items leads to a
negative benefit split amount.

System Response

Due to the negative amount in the onetime benefit split, the system is
not able to acknowledge the benefit.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SERVICES020 - The benefit split amount of the onetime benefit split is negative ?

  The SAP error message ICL_SERVICES020 indicates that there is an issue with the benefit split amount in the context of a one-time benefit split. This error typically arises in the context of insurance claims processing or benefits management within the SAP system, particularly in the Insurance Claims Management (ICM) module.
  Cause:
  The error message suggests that the benefit split amount calculated for a one-time benefit split is negative. This can occur due to several reasons, including:
  
  Incorrect Configuration: The configuration settings for benefit splits may not be set up correctly, leading to negative calculations.
  Data Entry Errors: There may be incorrect or incomplete data entered in the system, such as negative values or incorrect amounts in the relevant fields.
  Calculation Logic Issues: The logic used to calculate the benefit split may have flaws, resulting in negative values.
  Business Rules Violations: The business rules governing the benefit splits may not be adhered to, leading to invalid calculations.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Review Configuration: Check the configuration settings related to benefit splits in the SAP system. Ensure that all parameters are set correctly and that there are no conflicting settings.
  
  
  Validate Data Entry: Review the data entered for the one-time benefit split. Ensure that all amounts are positive and that there are no data entry mistakes.
  
  
  Check Calculation Logic: If you have access to the underlying calculation logic, review it to ensure that it correctly handles the benefit split amounts. You may need to involve a technical consultant if the logic is complex.
  
  
  Consult Business Rules: Ensure that the benefit split adheres to the business rules defined for your organization. If there are specific rules that dictate how benefits should be split, verify that they are being followed.
  
  
  Test with Sample Data: If possible, create a test case with known values to see if the error persists. This can help isolate the issue.
  
  
  Seek Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in the ICM module.
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on similar issues.
  Documentation: Review the SAP documentation related to benefit splits and claims processing to ensure compliance with best practices.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, as other users may have encountered and resolved the same error.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.