How To Fix ICL_SERVICES021 - Contract is not locked by the current claim

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SERVICES - Message Class for Services

• Message number: 021

• Message text: Contract is not locked by the current claim

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check the contract lock.
If the contract is not locked, you can request the contract lock.
If the contract is locked by another claim, you must first remove the
lock caused by the other claim. Then you can continue processing.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SERVICES021 - Contract is not locked by the current claim ?

  The SAP error message ICL_SERVICES021 indicates that a contract is not locked by the current claim. This typically occurs in the context of SAP's Claims Management module, where contracts must be locked for processing to ensure data integrity and prevent concurrent modifications.
  Cause:
  
  
  Contract Locking Mechanism: The error arises when a claim is trying to access a contract that is not currently locked for that specific claim. This can happen if:
  
  The contract is being accessed by another user or process.
  The claim is not properly associated with the contract.
  The contract was previously locked but has since been released or unlocked.
  
  
  
  User Permissions: The user may not have the necessary permissions to lock the contract for the claim.
  
  
  System Configuration: There may be configuration issues in the Claims Management settings that affect how contracts are locked and accessed.
  
  
  Solution:
  
  
  Check Contract Lock Status: Verify if the contract is currently locked by another user or process. You can do this by checking the transaction logs or using transaction codes like SM12 (to view lock entries).
  
  
  Re-associate the Claim: Ensure that the claim is correctly associated with the contract. If there are discrepancies, you may need to re-associate the claim with the correct contract.
  
  
  User Permissions: Ensure that the user has the necessary permissions to lock the contract. This may involve checking user roles and authorizations in the SAP system.
  
  
  System Configuration: Review the configuration settings in the Claims Management module to ensure that they are set up correctly for contract locking. This may involve consulting with your SAP Basis or configuration team.
  
  
  Retry the Operation: If the contract was previously locked and is now available, try to reprocess the claim after confirming that the contract is not locked.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to Claims Management for any specific guidelines or updates regarding contract locking.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim) to manage claims effectively.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps taken to resolve it.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the ICL_SERVICES021 error message in SAP.