How To Fix ICL_SERVICES003 - Error while reading coverages from policy snapshot

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SERVICES - Message Class for Services

• Message number: 003

• Message text: Error while reading coverages from policy snapshot

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SERVICES003 - Error while reading coverages from policy snapshot ?

  The SAP error message ICL_SERVICES003 indicates that there is an issue while reading coverages from a policy snapshot in the SAP system, particularly in the context of the Insurance Contract Lifecycle (ICL) module. This error can arise due to various reasons, and understanding the cause and potential solutions is essential for resolving it.
  Possible Causes:
  
  Data Integrity Issues: There may be inconsistencies or corruption in the policy snapshot data, which can prevent the system from reading the coverages correctly.
  Configuration Errors: Incorrect configuration settings in the ICL module or related components can lead to this error.
  Authorization Issues: The user may not have the necessary permissions to access the policy snapshot data.
  System Performance: If the system is under heavy load or if there are performance issues, it may lead to timeouts or failures in reading data.
  Software Bugs: There may be bugs in the SAP software version being used that affect the reading of policy snapshots.
  
  Solutions:
  
  
  Check Data Integrity:
  
  Verify the integrity of the policy snapshot data. Look for any inconsistencies or missing data that could be causing the error.
  Use transaction codes like SE11 or SE16 to inspect the relevant database tables for anomalies.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the ICL module to ensure they are set up correctly.
  Consult the SAP documentation or your system administrator for guidance on the correct configuration.
  
  
  
  User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the policy snapshot data.
  Use transaction SU53 to analyze authorization issues.
  
  
  
  System Performance:
  
  Monitor system performance and check for any bottlenecks or resource constraints.
  If the system is under heavy load, consider scheduling the operation during off-peak hours.
  
  
  
  Check for Software Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates. Check the SAP Support Portal for any known issues related to this error message.
  
  
  
  Consult SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), and SU53 (Authorization Check).
  SAP Notes: Search for SAP Notes related to ICL_SERVICES003 in the SAP Support Portal for any specific fixes or workarounds.
  Documentation: Review the official SAP documentation for the ICL module to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to diagnose and resolve the ICL_SERVICES003 error effectively.