How To Fix ICL_SERVICES001 - Error while reading policy snapshot

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SERVICES - Message Class for Services

• Message number: 001

• Message text: Error while reading policy snapshot

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SERVICES001 - Error while reading policy snapshot ?

  The SAP error message ICL_SERVICES001: Error while reading policy snapshot typically occurs in the context of the SAP Insurance Contract Lifecycle (ICL) module. This error indicates that there was an issue when the system attempted to read a policy snapshot, which is a representation of the state of an insurance policy at a specific point in time.
  Possible Causes:
  
  Data Corruption: The policy snapshot data may be corrupted or incomplete, leading to read errors.
  Database Issues: There could be issues with the underlying database, such as connectivity problems or database corruption.
  Authorization Issues: The user may not have the necessary authorizations to access the policy snapshot data.
  Configuration Errors: Incorrect configuration settings in the ICL module or related components may lead to this error.
  System Performance: High system load or performance issues may cause timeouts or failures when accessing data.
  
  Solutions:
  
  Check Data Integrity: Verify the integrity of the policy snapshot data. You may need to run consistency checks or data validation processes.
  Database Health Check: Perform a health check on the database to ensure it is functioning correctly. Look for any error logs or issues that may indicate a problem.
  User Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access the policy snapshot. Check the roles and permissions assigned to the user.
  Review Configuration: Check the configuration settings in the ICL module to ensure they are set up correctly. Look for any recent changes that may have introduced the issue.
  System Performance Monitoring: Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling heavy tasks during off-peak hours.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Consult SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the ICL module that may help in troubleshooting, such as those for monitoring policy data or checking logs.
  Documentation: Review SAP documentation related to the ICL module for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.