How To Fix ICL_SERVICES002 - Error while reading insured person

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SERVICES - Message Class for Services

• Message number: 002

• Message text: Error while reading insured person

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SERVICES002 - Error while reading insured person ?

  The SAP error message ICL_SERVICES002 typically indicates that there is an issue when the system attempts to read information related to an insured person in the context of insurance claims processing. This error can arise due to various reasons, including data inconsistencies, missing information, or configuration issues.
  Possible Causes:
  
  Missing or Incomplete Data: The insured person's data may be incomplete or missing in the system. This could include missing personal details, policy information, or other relevant data.
  Data Inconsistencies: There may be inconsistencies in the data stored in the database, such as incorrect relationships between insured persons and their policies.
  Authorization Issues: The user may not have the necessary authorizations to access the insured person's data.
  Configuration Issues: There may be configuration problems in the insurance module that prevent the system from retrieving the required data.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solutions:
  
  Check Data Completeness: Verify that all required fields for the insured person are filled out correctly in the system. Ensure that the data is complete and accurate.
  Review Data Relationships: Check the relationships between the insured person and their associated policies or claims to ensure they are correctly defined.
  Authorization Check: Ensure that the user encountering the error has the necessary authorizations to access the insured person's data. This may involve checking user roles and permissions.
  Configuration Review: Review the configuration settings in the insurance module to ensure that everything is set up correctly. This may involve consulting with a functional consultant or SAP support.
  Technical Support: If the issue persists, consider reaching out to your IT support team or SAP support for further assistance. They can help diagnose any underlying technical issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary) to check table structures or SE16 to view data in specific tables.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to the insurance module for any specific guidelines or best practices regarding data management and error handling.
  
  By following these steps, you should be able to identify the root cause of the ICL_SERVICES002 error and implement an appropriate solution.