How To Fix ICL_POLICY_OUT005 - There is an open application for the policy

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY_OUT - Message Class for FS-PM Interface

• Message number: 005

• Message text: There is an open application for the policy

What causes this issue?

Logical lock: The system has found an open request for benefits against
this policy on the database. It is in the workplace of a claim handler.
Contract &s1& is locked by user &s2&.

System Response

Since an open request exists on the database, the system is unable to
set a contract lock
perform contract reengineering

How to fix this error?

Clarify the facts with user &s2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY_OUT005 - There is an open application for the policy ?

  The SAP error message ICL_POLICY_OUT005 indicates that there is an open application for the policy in question. This typically occurs in the context of the SAP Insurance Management module, where policies and applications are managed.
  Cause:
  The error arises when you attempt to perform an action (such as closing or deleting a policy) on an insurance policy that has an associated open application. An open application means that there is an ongoing process related to that policy, such as a pending claim, underwriting process, or any other transaction that has not been completed.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Open Applications: 
  
  Navigate to the relevant transaction or report in SAP that allows you to view applications related to the policy.
  Identify any open applications associated with the policy in question.
  
  
  
  Complete or Close Open Applications:
  
  If you find any open applications, you will need to either complete them or close them, depending on the business process.
  Ensure that all necessary actions are taken to finalize the application.
  
  
  
  Review Policy Status:
  
  After addressing the open applications, check the status of the policy to ensure it is now eligible for the action you were trying to perform.
  
  
  
  Consult Documentation:
  
  If you are unsure about how to handle the open applications, refer to your organization's SAP documentation or user manuals for guidance on the specific processes involved.
  
  
  
  Contact Support:
  
  If you are still unable to resolve the issue, consider reaching out to your SAP support team or a consultant who specializes in SAP Insurance Management for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to policy and application management, such as ICL1 (Create Policy), ICL2 (Change Policy), and ICL3 (Display Policy).
  User Roles: Ensure that you have the appropriate permissions to view and modify applications and policies in the system.
  Business Processes: Understanding the business processes related to insurance applications and policies can help in troubleshooting and resolving issues effectively.
  
  By following these steps, you should be able to address the ICL_POLICY_OUT005 error and proceed with your intended actions on the policy.