How To Fix ICL_POLICY_OUT005 - There is an open application for the policy

ICL_POLICY_OUT005 - Overview

• Message type: E = Error

• Message class: ICL_POLICY_OUT - Message Class for FS-PM Interface

• Message number: 005

• Message text: There is an open application for the policy

What causes this issue?

Logical lock: The system has found an open request for benefits against
this policy on the database. It is in the workplace of a claim handler.
Contract &s1& is locked by user &s2&.

System Response

Since an open request exists on the database, the system is unable to
set a contract lock
perform contract reengineering

How to fix this error?

Clarify the facts with user &s2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY_OUT005 - There is an open application for the policy ?

  The SAP error message ICL_POLICY_OUT005 indicates that there is an open application for the policy in question. This typically occurs in the context of the SAP Insurance Management module, where policies and applications are managed.
  
  Cause:
  The error arises when you attempt to perform an action (such as closing or deleting a policy) on an insurance policy that has an associated open application. An open application means that there is an ongoing process related to that policy, such as a pending claim, underwriting process, or any other transaction that has not been completed.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Open Applications: 
  
  Navigate to the relevant transaction or report in SAP that allows you to view applications related to the policy.
  Identify any open applications associated with the policy in question.
  
  
  
  Complete or Close Open Applications:
  
  If you find any open applications, you will need to either complete them or close them, depending on