How To Fix ICL_POLICY_OUT006 - Application for the policy is already being processed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY_OUT - Message Class for FS-PM Interface

• Message number: 006

• Message text: Application for the policy is already being processed

What causes this issue?

Transient lock: The system is already processing a request for benefits
on the selected policy. Contract &s1& is locked by user &s2&.

System Response

The system is unable to
set a contract lock
perform contract reengineering

How to fix this error?

Clarify the facts with user &s2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY_OUT006 - Application for the policy is already being processed ?

  The SAP error message ICL_POLICY_OUT006 indicates that an application for a policy is already being processed. This typically occurs in the context of insurance or claims management within the SAP system, particularly in the Insurance Contract Lifecycle (ICL) module.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Concurrent Processing: Another user or process is already working on the same policy application, leading to a lock on the record.
  Session Issues: The user may have multiple sessions open, and one of them is already processing the application.
  System Configuration: There may be configuration settings that prevent multiple applications from being processed simultaneously for the same policy.
  Database Lock: A database lock might be in place due to a previous transaction that has not been completed or has failed.
  
  Solution:
  To resolve the ICL_POLICY_OUT006 error, you can take the following steps:
  
  
  Check for Active Sessions:
  
  Ensure that no other user or session is currently processing the same policy application. You can check the transaction logs or user sessions in the SAP system.
  
  
  
  Wait and Retry:
  
  If another process is indeed working on the application, wait for it to complete and then try processing the application again.
  
  
  
  Release Locks:
  
  If you suspect a lock is causing the issue, you can use transaction SM12 to check for and release any locks on the policy application. Be cautious when doing this, as releasing locks can affect other users.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the ICL module to ensure that they allow for the desired processing behavior. Consult with your SAP administrator or functional consultant if necessary.
  
  
  
  Error Logs:
  
  Review the application logs or error logs (transaction SLG1) for any additional information that might help diagnose the issue.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL for insurance contract lifecycle management, SM12 for lock entries, and SLG1 for application logs.
  SAP Notes: Search for SAP Notes related to ICL and the specific error message for any patches or updates that may address the issue.
  Documentation: Review the SAP documentation for the ICL module to understand the processing flow and any constraints that may apply.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.