How To Fix ICL_POLICY_OUT003 - Contract &1 is locked by user &3 in claim &2. Lock reason: &4

ICL_POLICY_OUT003 - Overview

• Message type: E = Error

• Message class: ICL_POLICY_OUT - Message Class for FS-PM Interface

• Message number: 003

• Message text: Contract &1 is locked by user &3 in claim &2. Lock reason: &4

What causes this issue?

A claim is already being processed for contract &V1&. Claim &V2& of user
&V3& is locking the contract for other processing.

System Response

The system is unable to create any new claim for contract &V1& as long
as the contract lock is set.

How to fix this error?

Check the current processing status of claim &V2& and contact user &V3&.
As soon as this user has finished processing his/her claim, you can
create a new claim in the system for contract &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

ICL_POLICY_OUT003 - Details

• The SAP error message ICL_POLICY_OUT003 indicates that a contract (identified by &1) is currently locked by a user (identified by &3) in a specific claim (identified by &2). The lock reason (identified by &4) provides additional context about why the contract is locked.
  
  Cause:
  This error typically occurs in the context of SAP's Insurance Claims Management (ICM) module when multiple users attempt to access or modify the same contract simultaneously. The locking mechanism is in place to prevent data inconsistencies and ensure that only one user can make changes to a contract at a time.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Identify the Locking User: Determine who the user is that has locked the contract. You can do this by checking the user ID mentioned in the error message.
  
  
  Contact the User: If possible, reach out to the user who has locked the contract to understand why they are accessing it