How To Fix ICL_POLICY_OUT003 - Contract &1 is locked by user &3 in claim &2. Lock reason: &4

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY_OUT - Message Class for FS-PM Interface

• Message number: 003

• Message text: Contract &1 is locked by user &3 in claim &2. Lock reason: &4

What causes this issue?

A claim is already being processed for contract &V1&. Claim &V2& of user
&V3& is locking the contract for other processing.

System Response

The system is unable to create any new claim for contract &V1& as long
as the contract lock is set.

How to fix this error?

Check the current processing status of claim &V2& and contact user &V3&.
As soon as this user has finished processing his/her claim, you can
create a new claim in the system for contract &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY_OUT003 - Contract &1 is locked by user &3 in claim &2. Lock reason: &4 ?

  The SAP error message ICL_POLICY_OUT003 indicates that a contract (identified by &1) is currently locked by a user (identified by &3) in a specific claim (identified by &2). The lock reason (identified by &4) provides additional context about why the contract is locked.
  Cause:
  This error typically occurs in the context of SAP's Insurance Claims Management (ICM) module when multiple users attempt to access or modify the same contract simultaneously. The locking mechanism is in place to prevent data inconsistencies and ensure that only one user can make changes to a contract at a time.
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Identify the Locking User: Determine who the user is that has locked the contract. You can do this by checking the user ID mentioned in the error message.
  
  
  Contact the User: If possible, reach out to the user who has locked the contract to understand why they are accessing it and if they can release the lock.
  
  
  Wait for Release: If the user is actively working on the contract, you may need to wait until they finish their task and the lock is released automatically.
  
  
  Force Release the Lock: If the user is no longer available (e.g., they have logged off or are not responding), you may need to have a system administrator or someone with the appropriate permissions release the lock. This can typically be done using transaction codes like SM12 (to view and delete locks).
  
  
  Check Lock Reason: The lock reason provided in the error message can give you insight into what operation is causing the lock. Understanding this can help in troubleshooting and preventing future occurrences.
  
  
  Review System Configuration: If this issue occurs frequently, it may be worth reviewing the system configuration and user access patterns to ensure that the locking mechanism is functioning as intended and that users are not inadvertently causing locks.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related issues.
  SE11: To check the data dictionary for the relevant tables if needed.
  
  
  
  User Training: Ensure that users are trained on how to properly access and release contracts to minimize locking issues.
  
  
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to contract locking in your version of SAP.
  
  
  System Performance: Sometimes, performance issues can lead to prolonged locks. Monitoring system performance and optimizing it can help reduce the frequency of such errors.
  
  
  By following these steps, you should be able to resolve the locking issue and prevent it from recurring in the future.