How To Fix ICL_POLICY_OUT001 - Error &1 &2 in system: &3; system unable to load policy

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY_OUT - Message Class for FS-PM Interface

• Message number: 001

• Message text: Error &1 &2 in system: &3; system unable to load policy

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY_OUT001 - Error &1 &2 in system: &3; system unable to load policy ?

  The SAP error message ICL_POLICY_OUT001 typically indicates that the system is unable to load a policy, which can occur in the context of the SAP Insurance Contract Management (ICM) module. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Missing Policy Data: The policy data that the system is trying to load may be missing or incomplete.
  Incorrect Configuration: There may be configuration issues in the policy management settings or related customizing settings.
  Authorization Issues: The user may not have the necessary authorizations to access the policy data.
  Data Consistency Issues: There could be inconsistencies in the database or issues with the data model.
  System Performance: If the system is under heavy load, it may fail to retrieve the policy data in a timely manner.
  
  Solutions:
  
  Check Policy Data: Verify that the policy data exists in the system and is complete. You can do this by checking the relevant tables (e.g., ICL policies) to ensure that the data is present and correctly configured.
  Review Configuration: Go through the configuration settings related to policy management in the SAP system. Ensure that all necessary settings are correctly defined.
  Authorization Check: Ensure that the user encountering the error has the appropriate authorizations to access the policy data. You may need to consult with your security team to verify this.
  Data Consistency Check: Run consistency checks on the relevant data to identify any discrepancies. You can use transaction codes like SE11 or SE16 to inspect the data in the relevant tables.
  System Performance Monitoring: Monitor the system performance to ensure that it is not overloaded. If necessary, consider optimizing the system or scheduling heavy processes during off-peak hours.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICLM (Insurance Contract Management) and ICLP (Policy Management) to navigate the policy management functionalities.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review system logs (transaction SLG1) and traces to gather more information about the error context, which can help in diagnosing the issue.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.