How To Fix ICL_POLICY_OUT002 - System unable to load contract &1 from policy management system

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY_OUT - Message Class for FS-PM Interface

• Message number: 002

• Message text: System unable to load contract &1 from policy management system

What causes this issue?

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the contract number you entered or the connection to policy
management.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY_OUT002 - System unable to load contract &1 from policy management system ?

  The SAP error message ICL_POLICY_OUT002 indicates that the system is unable to load a specific contract from the policy management system. This error typically occurs in the context of insurance or contract management within SAP, particularly when dealing with the Insurance Contract Lifecycle (ICL) module.
  Causes:
  
  Missing or Inactive Contract: The contract referenced by the system may not exist, or it may be inactive or deleted in the policy management system.
  Authorization Issues: The user may not have the necessary permissions to access the contract or the policy management system.
  Data Consistency Issues: There may be inconsistencies in the data between the policy management system and the SAP system.
  Configuration Issues: Incorrect configuration settings in the policy management system or in the integration between SAP and the policy management system.
  Technical Issues: There could be technical problems such as network issues, system downtime, or database errors.
  
  Solutions:
  
  Verify Contract Existence: Check if the contract number (&1) exists in the policy management system and is active.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the contract and the policy management system.
  Data Consistency Check: Perform a data consistency check between the SAP system and the policy management system to identify any discrepancies.
  Review Configuration: Review the configuration settings in both the SAP system and the policy management system to ensure they are correctly set up for integration.
  Technical Support: If the issue persists, consult with your IT department or SAP support for further investigation into potential technical issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that may help in troubleshooting, such as ICL1 (for contract management) or SE11 (for data dictionary).
  SAP Notes: Check SAP Notes for any known issues or patches related to the ICL module and the specific error message.
  Documentation: Review SAP documentation related to the Insurance Contract Lifecycle (ICL) for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution. If the problem continues, consider reaching out to SAP support for more specialized assistance.