How To Fix ICL_POLICY_AGT010 - Person affected not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY_AGT - Message Class for Policy Agent

• Message number: 010

• Message text: Person affected not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY_AGT010 - Person affected not found ?

  The SAP error message ICL_POLICY_AGT010: Person affected not found typically occurs in the context of the SAP Insurance module, particularly when dealing with policy management or claims processing. This error indicates that the system is unable to find the person (or entity) associated with a specific policy or claim.
  Causes:
  
  Missing Master Data: The person or entity (e.g., policyholder, claimant) may not be set up in the system. This could be due to missing or incomplete master data.
  Incorrect Policy/Claim Reference: The policy or claim reference being used may be incorrect or may not correspond to an existing record in the system.
  Data Synchronization Issues: If there are issues with data synchronization between different modules or systems, it may lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to view or access the person’s data.
  Data Deletion: The person’s data may have been deleted or archived, making it unavailable for the current transaction.
  
  Solutions:
  
  Check Master Data: Verify that the person or entity is correctly set up in the system. Ensure that all required fields are filled out and that the data is active.
  Validate Policy/Claim Reference: Double-check the policy or claim number being used to ensure it is correct and corresponds to an existing record.
  Data Consistency Check: Run consistency checks or reports to identify any discrepancies in the data that may be causing the issue.
  User Authorizations: Ensure that the user has the necessary authorizations to access the person’s data. This may involve checking roles and permissions in the SAP system.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate any underlying system issues or data integrity problems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to policy management and claims processing, such as ICL01 (Create Policy), ICL02 (Change Policy), and ICL03 (Display Policy).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to the Insurance module for best practices in managing master data and handling policies and claims.
  
  If you continue to experience issues after following these steps, it may be beneficial to reach out to SAP support for further assistance.