How To Fix ICL_POLICY_AGT009 - Create a relevant subclaim

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY_AGT - Message Class for Policy Agent

• Message number: 009

• Message text: Create a relevant subclaim

What causes this issue?

The system did not find any relevant coverage.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create a subclaim with coverages and benefit values that are relevant
for the current claim.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY_AGT009 - Create a relevant subclaim ?

  The SAP error message ICL_POLICY_AGT009, which states "Create a relevant subclaim," typically occurs in the context of the SAP Claims Management module. This error indicates that a subclaim needs to be created for a specific claim, often due to the way claims are structured or the requirements of the business process.
  Cause:
  
  Claim Structure: The main claim may require subclaims to be created for specific components or aspects of the claim. This is common in insurance or financial contexts where claims can be broken down into smaller, manageable parts.
  Configuration Issues: There may be configuration settings in the SAP system that dictate when and how subclaims should be created.
  Business Process Requirements: The business process may necessitate that certain types of claims always have associated subclaims for tracking or reporting purposes.
  
  Solution:
  
  Create a Subclaim: Follow the process to create a subclaim associated with the main claim. This usually involves navigating to the claims management module and selecting the option to create a subclaim.
  Check Configuration: Review the configuration settings in the SAP system to ensure that they align with your business processes. This may involve consulting with your SAP administrator or a functional consultant.
  Review Documentation: Check any relevant documentation or guidelines provided by your organization regarding claims management to ensure compliance with internal processes.
  Consult SAP Notes: Look for any SAP Notes related to this error message. SAP frequently releases updates and patches that may address specific issues or provide additional guidance.
  Training and Support: If users are frequently encountering this error, consider providing additional training on the claims management process or consulting with SAP support for further assistance.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on claims management and subclaims.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as ICL_CLAIM for claims processing and ICL_SUBCLAIM for subclaims.
  
  If the issue persists after following these steps, it may be beneficial to escalate the matter to your SAP support team or a consultant with expertise in SAP Claims Management.