How To Fix ICL_POLICY_AGT007 - Contract is locked by claim &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY_AGT - Message Class for Policy Agent

• Message number: 007

• Message text: Contract is locked by claim &1

What causes this issue?

The contract is locked because a claim is currently being processed.

System Response

The system is unable to create a new claim for this contract.

How to fix this error?

Open the claim that has caused the system to set the contract lock.
Request deletion of the contract lock by choosing <LS>Delete</>. When
you save the claim, the contract lock is removed. You can then create a
new claim.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY_AGT007 - Contract is locked by claim &1 ?

  The SAP error message ICL_POLICY_AGT007 indicates that a contract is currently locked due to an ongoing claim process. This typically occurs in the context of SAP's Insurance Claims Management module, where a contract may be locked to prevent changes while a claim is being processed.
  Cause:
  
  Active Claim Processing: The contract is being used in an active claim, which prevents any modifications to ensure data integrity.
  User Lock: A user may have locked the contract while working on it, and the lock has not been released.
  System Lock: The system may have a lock in place due to a transaction that is not yet completed.
  
  Solution:
  
  Check Active Claims: Verify if there are any active claims associated with the contract. You may need to wait until the claim processing is completed.
  Release Locks: If you have access, check for any user locks on the contract. You can use transaction code SM12 to view and delete user locks if necessary.
  Contact Administrator: If you are unable to resolve the issue, contact your SAP system administrator or support team. They can check for system locks or other issues that may be causing the contract to remain locked.
  Review Transaction Logs: Use transaction codes like SLG1 to check application logs for any errors or messages related to the claim processing that might provide more context.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  ICL: Insurance Claims Management
  SM12: To view and manage user locks
  SLG1: To view application logs
  
  
  Documentation: Refer to SAP Help documentation for the Insurance Claims Management module for more detailed information on handling claims and contracts.
  User Permissions: Ensure that you have the necessary permissions to view and manage claims and contracts in the system.
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the issue.