How To Fix ICL_PAYMENT004 - The system was not able to create the payment number

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_PAYMENT - Message Class for Payments

• Message number: 004

• Message text: The system was not able to create the payment number

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_PAYMENT004 - The system was not able to create the payment number ?

  The SAP error message ICL_PAYMENT004 indicates that the system was unable to create a payment number. This error typically occurs in the context of the SAP Insurance module, particularly when dealing with payment processing in the context of claims or insurance payments.
  Possible Causes:
  
  Configuration Issues: The payment number range may not be properly configured in the system. This can happen if the number range is not defined or if it has been exhausted.
  Authorization Issues: The user may not have the necessary authorizations to create payment numbers.
  System Settings: There may be issues with the underlying system settings or parameters that govern payment processing.
  Technical Errors: There could be a technical issue, such as a database error or a problem with the application server.
  Missing Master Data: Required master data (like payment methods or payment types) may be missing or incorrectly configured.
  
  Solutions:
  
  
  Check Number Range Configuration:
  
  Go to the transaction code SNRO (Number Range Objects) and check the configuration for the payment number range. Ensure that the number range is defined and that there are available numbers.
  If the number range is exhausted, you may need to extend it or create a new number range.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to create payment numbers. This can be checked in the user roles and profiles.
  
  
  
  Verify System Settings:
  
  Check the configuration settings related to payments in the SAP system. This may involve reviewing the customizing settings in the IMG (Implementation Guide).
  
  
  
  Check for Technical Issues:
  
  Review system logs (transaction SM21) and application logs (transaction SLG1) for any related errors that might provide more context on the issue.
  If necessary, consult with your technical team to investigate any underlying technical problems.
  
  
  
  Validate Master Data:
  
  Ensure that all required master data related to payments is correctly set up. This includes checking payment methods, payment types, and any other relevant configurations.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL (Insurance Claims), SNRO (Number Range Objects), SM21 (System Log), and SLG1 (Application Log).
  Documentation: Review SAP documentation related to the Insurance module and payment processing for additional insights and best practices.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.